Director, Customer Experience (Senior)-UK

eTeam UK

Location not stated

Manager or above

5 months ago

Accountabilities

Keep the Board up to date regarding ISON activities.
Define priorities aligned with System Operator current and emerging operational risks, priorities and needs.
Develop and update the ISON Strategic Plan, ensuring it reflects current priorities.
Lead routine work planning with other SOs to identify specific projects for joint effort, and support their delivery.
Work with Technical Designates to define priorities aligned with System Operator current and emerging operational risks, priorities and needs.
Represent System Operators across various external engagements including researchers, funders, manufacturers and vendors.
Liaise with the Chair to develop meeting agendas and schedules as directed / as required.
Facilitate System Operator technical engagements including knowledge sharing, networking and secondments.
Direct the efforts of assigned System Operator technical resources, including helping identify the need and benefit of technical resources to contribute to ISON initiatives.
As required, support the review of governance arrangements and organizational or reporting structures of ISON.
Actively manage the effective and efficient use of agreed ISON funds. As necessary, seek endorsement for additional cost recovery, material expenditure and overseas travel.
Responsible for developing communications material including Knowledge Sharing Briefs and website content.
Responsible for succession planning.

Director, Customer Experience (Senior)-UK · eTeam UK