Director, Advisory Delivery Operations & Project Management

What You'll Do

• Working independently and collaboratively with a team to support and deliver assigned work activities
• Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers
• Collaborating with the Delivery Operations/Project Management Leadership to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects
• Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency
• Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence
• Working closely with the Delivery Operations/Project Management Leadership to achieve delivery utilization targets and other Coalfire key performance metrics
• Escalating client and project issues to the Delivery Operations/Project Management Leadership to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients and escalate ideas to Delivery Operations/Project Management Leadership
• Collaborating with the Delivery Operations/Project Management Leadership, the quality management team, the sales team, and the delivery team members to drive for the best customer experience
• Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements
• Guiding projects through proactive risk identification, mitigation and issues management
• Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements
• Leading project status meetings to include information regarding schedules, data requirements & assignments
• Communicating project resources needed and collaborating with teams to assign individual responsibilities
• Interfacing with clients through entire engagement and interacting with numerous levels of client organizations
• Establishing and maintaining a positive, collaborative relationships with clients
• Remote position; travel for client or internal needs as required, up to 25%. 

What You'll Bring

• • 10+ years of project management or equivalent job experience
  • 5+ years of external client facing experience in a consulting, professional servifes, technology, compliance or related environment.
  • 5+ years of experience leading project managers, project management teams, or cross functional delivery organizations, with demonstrated success as a player-coach.
  • 3+ years of experience in adapting technology automations into process improvement strategies
  • Strong thought leadership in integrating process improvement strategies
  • Ability to proactively take the lead on client and project escalation and ongoing risk management
  • Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle
  • Excellent communication skills including executive level communication experience
  • Understanding of the essential business practices of a project management team within a professional consulting organization
  • Strong presentation and organizational skills
  • Bachelor's Degree in Business Administration or related field
   

Bonus Points

• • Experience or familiarity with AI automation as a tool for process improvement
  • Consulting/professional services experience, familiarity with managing large and complex IT projects, cloud platform and compliance experience a plus
  • Strong understanding of security principles, policies and industry best practices
  • Hybrid and Agile delivery methodology experience
  • Experience building and establishing PMO processes
  • Hands on experience with Agile tooling suite (i.e. Jira and Confluence)
  • Experience with Smartsheet
  • Understanding of resource management best practices
  Preferred Certifications
  • • Certified Scrum Master (CSM) or Project Management Professional (PMP) is strongly preferred
    • Lean Six Sigma
    • ITIL Certification
    • CISM
    • Security +
    • AWS or GCP cloud certifications