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Digital Workplace Architect & Engineer – Messaging, Collaboration, and Productivity
Mindlance
- 🇺🇸 United States
- On-site
- 6 days ago
- $67.00 – $77.77 / hour
- ServiceNow
- Cortex
- Change Management
- IAM
- Copilot
- Exchange Online
- SharePoint Online
- OneDrive
- Disaster Recovery
- DNS
- Active Directory
- Intune
6 days ago
Max Bill: ***
About the role
The Digital Workplace Architect & Engineer – Messaging, Collaboration, and Productivity is responsible for engineering, administering, and supporting enterprise messaging, collaboration, and productivity platforms. This role works closely with other engineers, IT, Security/Identity, and business partners to deliver secure, reliable, and supportable solutions aligned with the organization’s digital workplace strategy.
From an operations perspective, this role supports service performance, reliability, and compliance across environments, contributes to automation and process improvement, and provides technical support for service continuity. From a delivery perspective, this individual partners across teams to implement platform enhancements, support modernization efforts, and continuously improve the end-user experience.
Key Responsibilities
Support the engineering and administration of enterprise messaging, collaboration, and productivity services.
Configure and implement integrations with enterprise platforms such as ServiceNow, Workday, and Palo Alto Cortex.
Assist with deployment, configuration, and optimization of digital workplace technologies.
Troubleshoot and resolve escalated platform issues and support L1–L2 teams with technical guidance.
Participate in change management activities, including migrations, upgrades, and rollout of new capabilities.
Review service performance reports, usage metrics, and error trends to help improve operations.
Support compliance with internal security policies and external regulatory requirements in partnership with IAM and ISO.
Maintain technical documentation, operational procedures, and knowledge base content.
Serve as a technical contributor for Messaging, Collaboration, and Productivity services, supporting the target operating model.
Contribute to projects and initiatives led or supported by the Digital Workplace Services organization.
Support engineering and administration of the Microsoft 365 tenant, Exchange infrastructure, and related services.
Assist with deployment and adoption of Microsoft 365 technologies including Teams Premium, Advanced Townhall, Teams SMS texting, Copilot, and Viva platform.
Qualifications
Minimum 7 – 8 years of experience in enterprise messaging, collaboration, and productivity engineering, administration, or support.
Hands-on experience with Microsoft 365 platform administration and engineering — including Exchange Online, Teams (chat, meetings, and voice), SharePoint Online, and OneDrive.
Previous experience supporting or participating in Microsoft 365 tenant-to-tenant migrations, migration to another tenant, and/or tenant separation initiatives is preferred.
Experience supporting unified communications and productivity solutions across enterprise environments.
Ability to contribute to cross-functional projects and enterprise-scale technology deployments.
Working knowledge of messaging infrastructure including servers, networking, storage, backup, and disaster recovery concepts.
Good understanding of DNS, SMTP, email routing, email tracking, and mail relay configurations.
Experience with Active Directory and Entra ID in enterprise environments.
Familiarity with networking technologies including firewalls, proxies, routers/switches, VPN, network protocols, and telephony integration.
Ability to create and maintain technical documentation, test plans, and support procedures.
Understanding security and compliance requirements and ability to partner with IAM and ISO teams.
Hands-on experience with Intune and endpoint or identity-related Microsoft solutions is preferred.
Experience supporting Microsoft Teams capabilities such as Enterprise Voice, Shared Devices, Rooms Pro, Premium, or Advanced Townhall is preferred.
Strong curiosity, ownership mindset, and willingness to learn new technologies and contribute to continuous improvement
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Digital Workplace Architect & Engineer – Messaging, Collaboration, and Productivity · Mindlance