IG
DHS -Exception (Business Analyst BA3)
IMCS Group Inc
Location not stated
8 months ago
- Usability Testing
- User Research
- Agile
8 months ago
Short Description:
Client - EXCEPTION (Senior User Experience Researcher)
This is a Teleworking role. Successful candidate must be able to travel to office as needed located at:
2525 North Seventh Street, Harrisburg, PA 17110
Complete Description:
OBJECTIVE OF ENGAGEMENT:
A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at Client and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.
The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.
Required Skills:
· Experience
in Health and Human Services or Benefits Delivery on Federally funded programs
including SNAP, Medicaid, TANF or Unemployment Insurance
· Deep
technical subject matter experience in User Experience (UX) Research and User
Centered Design practices
· Two
or more years of UX experience, with a focus on building and designing
products, platforms, or services at scale.
· Experience
building successful product design based on research.
· Experience
across the full UX design spectrum, from ideation through execution, including
information architecture, low-fidelity design, high-fidelity design, design
systems, accessibility prototyping and user research
· Experience
building alignment with stakeholders.
· Experience
leading design for a product, platform, or service.
· Experience
with iterative or agile development methodologies.
· Experience
communicating complex information or ideas in an effective manner to foster
understanding and acceptance of findings and recommendations.
·
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
DHS -Exception (Business Analyst BA3) · IMCS Group Inc