DGR Assistant Manager (63481)

SUMMARY:  

The Store Assistant Manager supports the daily operation and performance of an assigned Goodwill NLA retail store by leading employees, coordinating production and sales-floor activities, monitoring productivity and service, and working alongside the team to meet operational goals. The position provides day-to-day supervision, coaching, and accountability while also performing retail, production, and customer-service functions as needed to maintain effective store operations.

The Assistant Manager supports the Store Manager in translating store goals and performance expectations into daily action and serves as the operational leader in the Manager's absence.

This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping create a productive and inclusive workplace and maximizing the value of donated goods to generate revenue that supports workforce programs and community services.

REPORTS TO: 

DGR Store Manager (or designee)

ESSENTIAL DUTIES & RESPONSIBILITIES:

Daily Store Operations & Workflow

1. Coordinates daily store activities based on staffing, production goals, customer traffic, donation volume, merchandise needs, and operational priorities. 
2. Plans and assigns daily work and adjusts assignments or priorities within assigned authority to maintain effective operations. 
3. Monitors production, sales-floor conditions, customer service, and work completion throughout the shift and addresses routine operational barriers. 
4. Performs retail, production, stocking, recovery, donation, register, and other operational duties alongside employees as needed. 
5. Supports opening and closing procedures and ensures assigned operational and security requirements are completed. 

Production & Merchandising

1. Coordinates the daily flow of donated merchandise through sorting, processing, pricing, staging, and placement on the sales floor. 
2. Monitors production quantity and quality and helps ensure established goals and standards are consistently met. 
3. Ensures merchandise is appropriately stocked, recovered, rotated, and removed in accordance with merchandising and product-cycle standards. 
4. Reinforces established store layouts, signage, promotional, seasonal, and merchandising expectations. 
5. Identifies recurring or significant merchandise-flow or production concerns and communicates them to the Store Manager. 

Daily Performance & Team Leadership

1. Provides day-to-day supervision, direction, coaching, recognition, and feedback to assigned employees. 
2. Trains and supports employees in job duties, systems, procedures, customer and donor service, safety, and performance expectations. 
3. Monitors individual and team productivity, quality, service, and work completion and addresses routine performance barriers within assigned authority. 
4. Addresses routine performance and conduct concerns and escalates significant or recurring matters as required. 
5. Works alongside employees to model expectations, support workflow, and meet operational needs. 

Customer, Donor & Cash Operations

1. Supports professional, respectful, and responsive customer and donor service and resolves routine service concerns. 
2. Ensures register, cash-handling, deposit, refund, discount, and related procedures are followed during assigned shifts. 
3. Helps maintain a clean, organized, welcoming, and accessible shopping and donation environment. 
4. Reinforces inventory, loss-prevention, security, and asset-protection requirements. 

Safety, Compliance & Leadership Support

1. Maintains a safe and orderly work environment and ensures employees follow applicable safety requirements and work practices. 
2. Ensures accidents, injuries, safety concerns, property damage, suspected loss, and other incidents are promptly reported and appropriately escalated. 
3. Transports employees for work-related medical evaluation, post-incident testing, or other required services when needed, in accordance with agency procedures. 
4. Serves as the operational leader in the absence of the Store Manager, making day-to-day staffing, customer service, production, merchandising, and workflow decisions within assigned authority. 
5. Supports scheduling, reporting, employee communication, operational planning, and other store activities as assigned by the Store Manager. 
6. Attends required meetings, training, and professional development and performs other duties as assigned in support of store operations and the agency mission.

Qualifications

QUALIFICATIONS:

Education and/or Experience: High school diploma, HiSET/GED, or equivalent preferred. Previous retail/production/customer-service/related operational experience required; previous leadership/coordinating/training/performance-feedback experience preferred.

Certificates, Licenses, Registrations: Valid driver's license required. Must maintain reliable access to an insured vehicle available for use in performing job responsibilities, including transporting employees for work-related medical care, post-incident testing, or other authorized business needs. Ability to travel among Goodwill NLA locations as needed.

Screenings: Employment is contingent upon successful completion of a background check, motor vehicle record review, and any additional screenings required by agency policy.

REQUIRED KNOWLEDGE AND SKILLS: 

• Ability to provide day-to-day leadership, direction, coaching, and feedback to employees. 
• Strong organizational, time-management, and prioritization skills. 
• Ability to identify routine workflow or performance problems and take appropriate action. 
• Ability to understand and use basic sales, production, staffing, and other performance information. 
• Knowledge of or ability to learn retail operations, merchandising, cash handling, production, and merchandise flow. 
• Strong customer and donor service, communication, and interpersonal skills. 
• Ability to learn and effectively use point-of-sale systems, reporting tools, email, and other workplace technology. 
• Ability to work effectively both independently and as part of a team while adapting to changing operational priorities.

Physical Demands and Work Environment: 

The physical demands and work environment described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may:

• Frequently stand and walk and regularly bend, stoop, kneel, reach, and move throughout retail, donation, and production areas. 
• Regularly lift, carry, push, pull, or move merchandise and supplies weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate material-handling equipment when needed. 
• Frequently use hands and fingers to handle merchandise and operate computers, point-of-sale systems, mobile devices, tools, and other equipment. 
• Regularly performs retail, production, stocking, recovery, donation, register, and other operational work as part of daily store operations.
• Travel among Goodwill NLA locations and transport employees as required by job responsibilities. 

Work is performed in retail, production, and donation environments and may include exposure to dust, airborne particles, recycled materials, noise, moving equipment, outdoor weather, and varying temperatures.