DevOps – ServiceNow Quality Assurance

DevOps – ServiceNow Quality Assurance
Location: Remote
Experience: 3+ Years QA Experience; 2+ Years focused on ServiceNow Testing

Position Summary

We are seeking a ServiceNow Quality Assurance Analyst to ensure the reliability, performance, and functional accuracy of ServiceNow platform solutions throughout the development lifecycle.

Embedded within a DevOps team, this role combines manual testing expertise with automated testing capabilities to help deliver high-quality ServiceNow releases efficiently. The QA Analyst will work closely with developers, administrators, and business stakeholders to define test strategies, execute test plans, identify defects, and maintain quality standards.

Key Skills

• ServiceNow Platform

• ServiceNow Automated Test Framework (ATF)

• DevOps / CI/CD

• JavaScript

• Jira

• ServiceNow ITSM

Key Responsibilities

• Develop, maintain, and execute comprehensive test strategies, test plans, test cases, and test scripts for ServiceNow configurations, customizations, and integrations.

• Build and maintain automated test suites using ServiceNow Automated Test Framework (ATF) covering UI flows, business rules, integrations, and regression scenarios.

• Validate functional requirements against delivered solutions and identify defects.

• Work with development teams to drive defect resolution.

• Perform functional, regression, integration, performance, and UAT testing across ServiceNow modules including:

  • ITSM

  • ITOM

  • HRSD

  • CSM

  • Other ServiceNow modules

• Integrate ATF test suites into CI/CD pipelines to enforce quality gates before production deployment.

• Review Update Set contents, Flow Designer flows, and script changes for testability, completeness, and adherence to standards.

• Manage defects throughout the complete lifecycle using Jira, Azure DevOps, or ServiceNow.

• Provide clear and reproducible defect documentation.

• Collaborate with ServiceNow Database Developers and platform administrators to validate:

  • Data migrations

  • Transform maps

  • Import Sets

• Support ServiceNow platform upgrade and patch validation activities.

• Execute upgrade readiness testing plans.

• Produce QA metrics, dashboards, and release readiness reports for stakeholders.

• Participate in Agile/Scrum ceremonies, including sprint planning and retrospectives.

• Provide quality-focused input throughout the software development lifecycle.

• Participate in platform upgrade cycles, scheduled maintenance windows, and release activities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.

• Hands-on experience with ServiceNow Automated Test Framework (ATF).

• Strong understanding of ITIL service management processes and ServiceNow ITSM functionality.

• Familiarity with CI/CD pipelines and DevOps practices.

• Experience with defect tracking tools such as Jira, Azure DevOps, or similar platforms.

• Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

• Experience with API testing tools such as:

  • Postman

  • REST Assured

  • Similar API testing tools

• Experience validating ServiceNow integrations.

• Familiarity with performance testing tools and load testing concepts.

• ITIL v4 Foundation certification.

• Experience with test management platforms such as:

  • TestRail

  • Zephyr

  • qTest

Core Competencies

• Meticulous attention to detail with a quality-first mindset.

• Strong analytical and problem-solving skills.

• Ability to identify edge cases and potential failure scenarios.

• Excellent written and verbal communication skills.

• Strong defect documentation and stakeholder reporting capabilities.

• Collaborative team player who can influence quality practices without direct authority.

• Comfortable working in fast-paced, iterative release environments.

• Ability to actively participate in platform upgrades, maintenance windows, and release cycles.

Technical Environment

ServiceNow | ServiceNow ATF | ITSM | ITOM | HRSD | CSM | DevOps | CI/CD | JavaScript | Jira | Azure DevOps | API Testing | Agile/Scrum