DevOps Engineer – Contact Center Domain

DevOps Engineer – Contact Center Domain

Location: Austin, TX (Onsite / Hybrid)

Job Summary

We are seeking a highly skilledDevOps Engineer with strong hands-on experience inAWS and Kubernetes (EKS) to design, build, deploy, and maintain scalable, secure, and highly available cloud infrastructure. Prior experience in theContact Center domain such as cloud contact centers, voice platforms, IVR systems, or customer engagement solutions is highly preferred.

The ideal candidate will collaborate closely with development, QA, and operations teams to streamline CI/CD pipelines, enhance system reliability, and support modernmicroservices-based architectures in a fast-paced enterprise environment.

Key Responsibilities

• Design, deploy, and manage containerized applications onAWS EKS
• Build, enhance, and maintainCI/CD pipelines using Jenkins, GitHub Actions, GitLab CI, or similar tools
• Automate infrastructure provisioning usingInfrastructure as Code (IaC) tools such as Terraform or CloudFormation
• Monitor, troubleshoot, and optimizeKubernetes clusters and AWS services for performance, cost, and reliability
• Implement centralizedlogging, monitoring, and alerting using tools like CloudWatch, Prometheus, Grafana, ELK, etc.
• Ensurehigh availability, disaster recovery, security, and compliance best practices across all environments
• Collaborate with application teams to supportmicroservices deployments, release strategies, and environment stability
• Support production environments and participate inon-call rotations
• Create and maintainarchitecture documentation, operational runbooks, and SOPs

Required Skills & Qualifications

• Strong experience withAWS services, including:
  • EKS, EC2, VPC, IAM, ALB/NLB, RDS, S3
• Hands-on experience withKubernetes:
  • Deployments, scaling, networking, and troubleshooting
• Proficiency withDocker and container-based workflows
• Experience building and managingCI/CD pipelines
• Strong scripting skills inBash, Python, or similar languages
• Solid understanding ofnetworking concepts, security groups, load balancing, and TLS
• Experience working inLinux-based environments
• Strong understanding ofDevOps principles andSRE best practices

Preferred Qualifications

• Experience in theContact Center domain (cloud contact centers, voice/telephony platforms, customer engagement systems)
• Exposure tomicroservices architecture and cloud-native applications
• Experience supportinghigh-traffic, mission-critical production systems
• Familiarity with cost optimization and performance tuning in AWS