DevOps Engineer

KEY RESPONSIBILITIES

• Design, build, and maintain CI/CD pipelines for customer environment deployments, upgrades, and patch cycles — covering cloud-hosted and customer-hosted models

• Automate infrastructure provisioning and configuration management using Infrastructure-as-Code tooling (Terraform, Helm, Ansible)

• Implement and enforce DevSecOps practices across all product and client deployment pipelines — including security scanning, secrets management, and policy-as-code controls

• Develop and maintain deployment tooling, scripts, and environment templates that reduce manual effort and improve deployment consistency

• Support Systems Engineers during new customer environment builds, patch cycles, and major upgrades — providing tooling, automation, and hands-on assistance

• Build and maintain ops process tooling: SLA tracking dashboards, deployment status portals, environment health monitors, and internal reporting utilities

• Maintain deployment metrics and reporting — pipeline success rate, deployment frequency, lead time, and change failure rate — to inform continuous improvement

• Identify and remediate deployment bottlenecks, pipeline failures, and infrastructure configuration drift across customer environments

• Collaborate with the SRE team to align infrastructure design with operational monitoring and incident response requirements

• Participate in change management processes — ensuring all production environment changes are logged, reviewed, and reversible

• Contribute to the Automation Engineering team's agentic workflow initiatives — developing automation that further reduces operational toil

• Maintain clear, up-to-date documentation for all pipelines, playbooks, and environment configurations

KEY DELIVERABLES

• CI/CD pipeline designs and live implementations for all customer deployment models — cloud, on-prem, and hybrid

• Infrastructure-as-Code templates and reusable deployment playbooks — maintained, versioned, and documented

• DevSecOps controls documentation and compliance evidence for all customer-facing pipelines

• Automated environment provisioning and teardown scripts — reducing manual setup time per new customer deployment

• Deployment metrics dashboard: pipeline success rate, deployment frequency, lead time, and change failure rate — reported monthly

• Ops tooling: SLA trackers, status portals, and environment health dashboards operational and actively used by Customer Ops teams

• Target: pipeline success rate &Client; 95%; zero unplanned production outages attributable to deployment tooling failures

KEY SKILLS & QUALIFICATIONS

• CI/CD platforms: Jenkins, GitHub Actions, GitLab CI, or Azure DevOps — pipeline design, implementation, and maintenance at enterprise scale

• Infrastructure as Code: Terraform, Helm, Ansible — provisioning, configuration management, and drift detection

• Container platforms: Docker and Kubernetes — build, deployment, and runtime management in production environments

• DevSecOps: security scanning (SAST/DAST), secrets management (HashiCorp Vault or equivalent), policy-as-code (OPA, Sentinel)

• Cloud platforms: AWS, Azure, or GCP — provisioning, networking, IAM, and cost-aware infrastructure management

• Scripting and automation: Python, Bash, PowerShell — automating deployment workflows and operational tasks

• Monitoring integration: ability to instrument pipelines with observability hooks compatible with Prometheus, Grafana, Datadog, or equivalent

• Change management: familiarity with ITSM processes and structured change control in enterprise environments

• Collaboration skills: able to work effectively with Systems Engineers, SRE, and customer-facing teams in a fast-moving environment

• Documentation: clear, maintainable runbooks and pipeline documentation — written for both technical peers and operational teams