Sr. Developer - Application Development Microsoft N 4B

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models oragentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us atgenpact.com and onLinkedIn,YouTube,X, andFacebook.

Job Description

Workday HCM Technical – Roles & Responsibilities

• Design, develop, configure, and maintainWorkday HCM technical solutions based on business requirements.
• Develop and supportWorkday integrations using Workday Studio, EIB (Enterprise Interface Builder), Core Connectors, and Web Services.
• Develop and maintain integrations with third-party systems such as payroll, benefits, finance, identity management, and other enterprise applications.
• Configure and supportWorkday Business Processes, notifications, validations, condition rules, and approvals.
• Develop and maintaincustom reports, calculated fields, dashboards, and advanced reports.
• Work withWorkday RaaS (Report-as-a-Service) and Workday APIs for data extraction and system integrations.
• Build and maintaininbound and outbound integrations using SOAP, REST, XML, JSON, and other relevant technologies.
• Performintegration monitoring, troubleshooting, error handling, and performance optimization.
• Supportdata conversion, migration, and mass data loads using EIB and other Workday tools.
• Develop and maintaincustom objects and technical configurations while following Workday best practices.
• Collaborate with functional teams acrossCore HCM, Compensation, Benefits, Absence, Talent, Recruiting, Payroll, and other Workday modules.
• Participate inunit testing, system integration testing (SIT), UAT, regression testing, and production validation.
• Analyze technical issues and provideroot-cause analysis and resolution for Workday integrations and configurations.
• ManageWorkday releases, assess impact on integrations and custom reports, and perform required remediation.
• Prepare technical design documents, integration specifications, mapping documents, test scripts, and support documentation.
• Work with business stakeholders, functional consultants, integration teams, and external vendors to deliver technical solutions.
• Ensuredata security, privacy, and appropriate access controls are maintained within Workday solutions.
• Provide production support and participate in incident, problem, and change management activities.

Key Technical Skills

Workday: Workday HCM, Workday Studio, EIB, Core Connectors, RaaS, Business Processes, Custom Reports, Calculated Fields, Workday Web Services, APIs

Integration: SOAP, REST, XML, JSON, SFTP, APIs, middleware/integration platforms

Other: Data migration, troubleshooting, testing, Workday security concepts, release management, technical documentation

Typical role title:Workday HCM Technical Consultant / Workday Integration Consultant / Workday Technical Lead

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roles and responsibilities for MSD CE Contact center developer

Here is a practicalRoles & Responsibilities profile for anMSD 365 CE Contact Center Developer that you can use for staffing or demand creation.

MSD 365 CE Contact Center Developer – Roles & Responsibilities

• Design, develop, configure, and customizeMicrosoft Dynamics 365 Customer Engagement (CE) solutions for Contact Center operations.
• Configure and extendDynamics 365 Customer Service capabilities including case management, queues, routing, SLAs, entitlements, knowledge management, and customer interactions.
• Develop and customizeCustomer Service workspace and Contact Center experiences based on business requirements.
• ConfigureOmnichannel capabilities including voice, chat, SMS, email, and other customer engagement channels.
• ImplementUnified Routing to route customer interactions to the appropriate agents, queues, and skills.
• Develop and configurePower Automate workflows, business rules, Power Apps, and Dataverse solutions.
• Customize Dynamics 365 CE usingJavaScript, plugins, custom workflow activities, Power Fx, and PCF controls where required.
• Develop and maintain integrations between Dynamics 365 CE and external systems usingREST APIs, OData, Dataverse APIs, and Azure services.
• ConfigureCustomer Service admin center, queues, workstreams, routing rules, agent experiences, and productivity tools.
• ImplementSLAs, entitlements, automatic case creation, escalation rules, and service-level monitoring.
• Configure and customizecase management, activities, forms, views, dashboards, and business processes.
• Developcustom reports, dashboards, KPIs, and analytics for Contact Center operations.
• Work withDynamics 365 Customer Insights where required for customer data and engagement scenarios.
• ConfigureCopilot and AI capabilities within Dynamics 365 Customer Service/Contact Center, where applicable.
• Troubleshoot and resolve application, integration, workflow, plugin, and performance issues.
• Performunit testing, SIT, UAT, regression testing, and production validation.
• Support data migration and data quality activities usingDataverse and Dynamics 365 tools.
• Manage solutions acrossdevelopment, test, UAT, and production environments using Power Platform ALM practices.
• Work with functional consultants, business stakeholders, architects, integration teams, and other technical teams.
• Prepare technical design documents, solution specifications, deployment documentation, and support documentation.
• Provide production support and participate inincident, problem, and change management activities.
• Follow Microsoft best practices forsecurity, scalability, performance, maintainability, and extensibility of Dynamics 365 CE solutions.

Key Technical Skills

• Microsoft Dynamics 365 CE / Customer Service
• Dynamics 365 Contact Center & Omnichannel
• Unified Routing
• Dataverse
• Power Platform / Power Apps
• Power Automate
• JavaScript / TypeScript
• Plugins / C# / .NET
• PCF Controls
• REST / OData APIs
• Azure Integration Services
• Customer Service Workspace
• Copilot / AI capabilities
• Solution Management & Power Platform ALM

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact– Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.