Dev Ops Engineer

About this role:

The Development Operations Engineer is responsible for implementing and maintaining FinWise Bank's IT/IS needs and effectively helping to manage IT resources. The right candidate will help oversee all the Bank’s complex IT infrastructure and systems, business, and production systems with 24x7 uptime requirement, and troubleshooting of issues related to software, devices, servers, networks, etc. Considered individuals will have 5+ years’ experience in complex IT administration and IT Security in the financial industry, and should be intelligent, hardworking, with a proven track record of having excelled in this field. Only the highest-level individuals will be considered for this unique opportunity to join our fast-growing company.

Tasks:

• Maintains and administers computer networks and related computing environments, in virtual environments, including computer hardware, systems software, applications software, and all configurations. Administer Linux and Windows cloud environments.

• Administers Mongo database and Nats Streaming middleware.
• Administers Docker, Kubernetes and Microservices.

• Provides direct support using exceptional customer service for the Bank's employees, customers, partners and other vendors and consultants.

• Performs data backups and disaster recovery operations.
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary.
• Configures, monitors, and maintains email applications or virus protection software.
• Operates and monitors the performance of computer systems and networks, and coordinates computer network access and use.
• Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Plans, coordinates, and implements network security measures to protect data, software, and hardware.
• Analyzes equipment performance records to determine the need for repair or replacement.
• Recommends changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Designs, configures, and tests computer hardware, networking software and operating system software.
• Performs routine network startup and shutdown procedures and maintains control records.
• Maintains logs related to network functions, as well as maintenance and repair records.
• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Helps to oversee our infrastructure spanning three physical office locations, in addition to cloud-based hosting environment.

Qualifications

Skills and Experience

• Excellent understanding of related hardware and software including server applications, networking environments, cloud environments, firewalls, and Internet applications.
• Experience with administering Docker, Kubernetes and Microservices.
• Shell scripting and patch management.
• 5+ years’ working experience and knowledge of IT Security, risk management and compliance understanding in the financial industry security and operations.
• Experience with networks, server, and desktop support, network security and security products.
• Minimum 5 years’ experience with application, desktop, and server virtualization with expert troubleshooting and installation knowledge with Hyper-V and VMware.
• Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs including translating business requirements into functional/technical specifications.
• Strong customer service experience required.
• Ability to work extended hours as needed.

Required Education / Experience / License:

• High School Diploma, GED, or equivalent.

Preferred Education /Experience / License:

• BA/BS or equivalent professional experience.
• 5+ years’ experience or more of related experience

Minimum Essential Requirements: 

• Sit or stand at a computer for extended periods of time and look at a computer screen for several hours a day.
• Work at an assigned FinWise office location.
• Communicate with others in person, on the phone, through virtual meetings and email.
• Maintain confidentiality.
• Lift 20 lbs.
• Maintain regular and punctual attendance.
• Work overtime as assigned.
• Travel overnight as required.
• Work cooperatively with others.
• Driving during the workday.
• Comply with all company policies and procedures.

Background checks are required on all bank employees due to the accessibility of Personally Identifiable Private Information.

FinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status.

FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department at (801) 545 - 6041.

Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.