Desktop Technician - Milwaukie, OR (21722)

Summary

The Desktop Technician I is primarily responsible for providing technical assistance and support to computer system users via the Help Desk. Additionally, the Desktop Technician I is expected to provide assistance concerning the use of computer hardware, software and peripheral equipment in person, via telephone, or from a remote location, while representing EHN in a professional and courteous manner at all times.

Supervisory Responsibilities

This position does not have supervisory responsibility but is expected to provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Primary Duties and Responsibilities

• Assist with installing hardware, software, and peripheral equipment according to established procedures.
• Perform basic workstation, laptop, and thin client imaging and deployment.
• Troubleshoot and resolve common issues with PC hardware, operating systems, and standard business applications.
• Respond to Help Desk tickets, phone support requests, and onsite service needs while maintaining accurate and detailed notes.
• Maintain daily documentation including ticket logs, installation records, and basic how to reference materials.
• Support account setup and maintenance in Active Directory, O365, and other enterprise systems under guidance.
• Perform routine workstation updates, minor repairs, and general maintenance.
• Interface with vendors as directed for equipment warranty or repair services.
• Assist users with hardware/software questions and provide basic training when needed.
• Stay informed about technology updates and changes within the organization.
• Follow all company policies, IT procedures, and regulatory requirements including HIPAA and OSHA standards.

Secondary Functions

• Assist with hardware inventory distribution and tracking.
• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Qualifications

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

• High school diploma or equivalent.
• Minimum of one (1) year experience as an IT technician or Help Desk agent.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
• Must possess a current and valid driver’s license in the state of residence.

Necessary Knowledge, Skills and Abilities

• Working knowledge of common operating systems (Windows 7/10/11) and software applications (MS Active Directory and Windows Office Suite).
• Basic knowledge of Windows Operating Systems, hardware and components
• Knowledge of Nextgen EMR systems management preferred.
• Familiarity with imaging processes.
• Ability to perform basic troubleshooting of hardware, software, and network connectivity issues.
• Understanding of antivirus tools, workstation security practices, and fundamental IT procedures.
• Ability to follow documentation, technical instructions, and troubleshooting guides.
• Strong customer service skills and ability to communicate clearly with users of varying technical skill levels.
• Ability to multitask, prioritize work, and remain calm during highdemand periods.
• Professional and respectful interactions with physicians, staff, vendors, and patients.
• Ability to work independently and seek guidance when needed.
• Willingness to work a flexible schedule, including occasional evenings, weekends, and travel to other sites.

Physical Demands / Work Environment

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well lit, well ventilated and moderately paced environment.
• This position requires manual/finger dexterity as necessary to perform daily job duties.
• Frequently required to sit for extended periods of time.
• Frequently required to reach with hands and arms; lift, push, pull and/or carry objects up to 50 pounds.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success.  That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.