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H

Desktop Technician III

HireTalent
🇺🇸 United States
On-site
Staff / Principal
1 day ago
  • Active Directory
  • Windows
  • Windows Server
  • CrowdStrike
  • TCP/IP
  • DNS
  • DHCP
1 day ago
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Job Title: Desktop Technician III
Job Location: Charleston, SC
Job Duration: 12 Months

Job Summary:
  • The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment.
  • This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures.
  • The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.
  • The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.
Key Responsibilities:
End User Support
  • Serve as the first point of contact for IT support requests and walk-up support.
  • Troubleshoot hardware, software, printer, network, and connectivity issues.
  • Resolve incidents and service requests through the ticketing system.
  • Escalate complex technical issues to senior support personnel when required.
  • Provide exceptional customer service and end-user education.
Desktop and Device Deployment
  • Configure and deploy desktop computers, laptops, and manufacturing workstations.
  • Join devices to corporate domains and perform Active Directory account administration.
  • Install and validate required enterprise tools, including endpoint security and management software.
  • Configure network settings and user access permissions.
  • Support deployment and setup of mobile devices and enterprise mobility management solutions.
  • Assist users during equipment installations and replacements.
Endpoint Administration
  • Verify proper installation and functionality of endpoint management and security tools.
  • Assist with software updates, operating system updates, and patch management activities.
  • Maintain accurate device inventories and asset documentation.
  • Review and remediate endpoint compliance issues.
Basic Network Support
  • Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
  • Assist with IP address management and network audits.
  • Support VLAN and subnet documentation efforts.
  • Escalate advanced network issues to site leadership or networking teams.
Security and Compliance
  • Follow and reinforce cybersecurity policies and device usage requirements.
  • Support endpoint security initiatives including antivirus and endpoint protection platforms.
  • Assist with user account reviews and device audits.
  • Help ensure systems remain compliant with enterprise standards and best practices.
System Maintenance and Audits
Perform periodic audits of:
  • Active Directory computer accounts
  • Device inventories
  • Backup coverage
  • Endpoint management systems
  • Security tool functionality
  • File share access permissions
  • Assist with documentation updates and infrastructure reviews.
  • Support backup verification and recovery testing activities.
Customer Education
Educate users on:
  • Manufacturing versus standard corporate device requirements
  • Mobile device management practices
  • Collaboration room technologies
  • Printing services and limitations
  • Corporate IT standards and procedures
Project Support
  • Assist with local IT projects and infrastructure upgrades.
  • Support equipment installations, moves, adds, and changes.
  • Execute assigned project tasks with direction from senior IT staff.
Technical Skills:
  • Operating Systems
  • Windows 10/11
  • Windows Server (basic support)
  • Endpoint Technologies
  • Active Directory
  • Endpoint Deployment and Imaging
  • Device Configuration
  • Hardware Installation and Troubleshooting
  • Security and Management Tools
  • Tanium
  • CrowdStrike
  • Endpoint Security Best Practices
  • Backup and Recovery
  • Macrium Reflect
  • Basic Backup Verification
  • Networking Fundamentals
  • TCP/IP
  • DNS
  • DHCP
  • VLAN Awareness
  • Network Connectivity Troubleshooting
  • Collaboration and Mobility
  • Mobile Device Management (SOTI)
  • Zoom Rooms
  • Microsoft 365 Applications
  • Print Services
  • Core Competencies
  • Customer Service
  • Problem Solving
  • Technical Troubleshooting
  • Attention to Detail
  • Communication Skills
  • Time Management
  • Documentation
  • Teamwork
  • Continuous Learning
  • Adaptability
Preferred Qualifications:
  • Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 0-3 years of desktop support or IT help desk experience.
  • Basic understanding of Windows operating systems, networking, and Active Directory.
  • Experience supporting end users in a manufacturing or enterprise environment is preferred.
  • Ability to work independently while following established procedures and standards.

Desktop Technician III · HireTalent

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