IS
Desktop Support Technician II US
inSync Staffing Inc.
- 🇺🇸 United States
- On-site
- Mid level
- 1 day ago
- Windows
- Outlook
- ServiceNow
- Health insurance
- Pension
1 day ago
Pay Rate:Â $24.00-25.00/hr, depending on experience and performance
Schedule: 2 openings
- Monday–Friday, 7:00 AM–3:30 PM
- Monday–Friday, 8:00 AM–4:30 PM
Temp to Hire
Position Overview
We are seeking an experienced Desktop Support Technician to provide hands-on IT support in an enterprise environment. This person should be energetic, professional, dependable, process-driven, and comfortable providing face-to-face technical support.Key Responsibilities
- Diagnose, repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware
- Troubleshoot PC hardware, software, and peripherals
- Replace internal components including motherboards, hard drives, RAM, and CPUs
- Troubleshoot Windows, Outlook, network printers, and other software issues
- Perform IMACs – installs, moves, adds, and changes
- Support PC refreshes and printer migrations
- Track and manage work through ServiceNow, visual task boards, and team stand-ups
- Assist with server and network issues as smart hands/feet
- Perform basic network troubleshooting
- Support asset management and equipment inventory
- Back up and transfer end-user data
- Follow up on open tickets and escalations
- Assist with process documentation and improvements
- Work independently while supporting the larger IT team
Top Skills / Requirements
- Drug and Background screening
- Reliable transportationÂ
- Strong customer service skills with a positive, professional attitude
- Strong hands-on PC/laptop hardware troubleshooting and repair
- Experience with Windows 10 Professional, Office 365, imaging, and ticketing systems
- Strong soft skills – coachable, team-oriented, and able to work with different personalities
- Basic server/network support knowledge and ability to provide smart-hands assistance
- Dependability, attendance, and ability to work independently
Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Desktop Support Technician II US · inSync Staffing Inc.