Desktop Support Technician II US

Desktop Support Technician
Schedule: Monday–Friday, 8:00 AM–5:30 PM
On-Call: Rotation required
Pay Rate: $24.00-$25.00/hr
Environment:Onsite End-User Support

Position Overview

We are seeking an experienced Desktop Support Technician to provide onsite technical support in an enterprise environment. This position will support PC/laptop hardware and software, deskside break/fix issues, IMAC activities, server and network support, and various IT projects.

Key Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Diagnose and troubleshoot PC/laptop hardware, including motherboards, hard drives, RAM, and CPUs.
• Troubleshoot Windows, Outlook, network printers, blue-screen errors, and other software issues.
• Install, configure, move, add, and change hardware and equipment.
• Support large IMAC projects, including printer migrations and PC refreshes.
• Maintain and track IT assets.
• Manage support tickets and ensure required follow-up is completed.
• Assist with server installations, configurations, upgrades, patching, backups, recovery, and maintenance.
• Provide hands-on support for network hardware and troubleshoot network performance issues.
• Perform approved installation, configuration, and maintenance of physical network equipment.
• Provide face-to-face technical support to end users.
• Back up and transfer end-user data.
• Assist with documenting and improving IT processes.
• Support coworkers with resolution of technical issues.
• Assist the Site Leader with established processes and escalations.
• Manage multiple projects and priorities.

Requirements

• 3–7 years of experience supporting PC hardware and software; flexibility may be considered depending on available talent.
• Strong hands-on experience diagnosing, troubleshooting, and replacing internal PC/laptop components.
• Strong Windows and software troubleshooting skills.
• Understanding or experience with server and network support in an enterprise environment.
• Experience with asset management and IMAC activities.
• Ability to work independently and maintain dependable attendance.
• Strong customer service and face-to-face communication skills.
• Ability to manage multiple projects.

Top 4 Skills

• Customer Service: Confident, positive attitude and comfortable with frequent face-to-face interaction.
• PC/Laptop Hardware & Software Troubleshooting: Motherboards, hard drives, RAM, CPU, Windows, Outlook, network printers, etc.
• Server & Network Support: Strong understanding or experience supporting enterprise server/network environments.
• Dependability: Able to work independently, complete assigned work, and maintain reliable attendance.

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.