EI
Desktop Support Technician / CX Associate
Expert In Recruitment Solutions
- 🇺🇸 United States
- On-site
- 9 months ago
- Windows
- ServiceNow
- iOS
- Android
9 months ago
When submitting - send the candidates mother's maiden name for candidate tracking.
Only send strong polished candidates.
Must have:
• 1–3 years desktop or end user support
• Strong Windows and Microsoft Office
• Ticketing system experience
• Laptop hardware troubleshooting
• Comfortable supporting execs and billable professionals
• ServiceNow specifically
Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
• Large corporate or professional services environment
• MSP background
• iOS and Android support exposure
Calm, customer-first, not a heads-down IT goblin
Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer ' s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Core Responsibilities
• Walk-up and desk-side IT support
• Windows 10, Office 365, SharePoint troubleshooting
• Laptop hardware repair and software installs
• Ticket ownership in ServiceNow or Remedy
• Printers, copiers, conference rooms, video conferencing
• Asset tracking and inventory
• Major incident call participation
• Internal meeting and event tech support
• Routine maintenance of IT spaces and equipment
• Clear escalation and user communication
Desktop Support Technician / CX Associate · Expert In Recruitment Solutions