Desktop Support Specialist - Columbus, OH 43215

Merge IT

🇺🇸 United States
On-site
1 day ago

Windows OS
ServiceNow
Windows
MCP
ITIL

1 day ago

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Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Columbus, OH 43215. Please see below for full details-

Job Notes:
-- 6+ month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Columbus, OH 43215
-- Drug & Background required.

Pay Rate =$24 w2 per hour plus benefits

Key Responsibilities:

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills

Nice to Have:

Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)

Certifications:

Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?
We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

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Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let’s make it happen.

Desktop Support Specialist - Columbus, OH 43215 · Merge IT

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