IS
Desktop Support Specialist
inSync Staffing Inc.
- 🇺🇸 United States
- On-site
- 7 hours ago
- EMR
- Cerner
- Active Directory
- Health insurance
- Pension
7 hours ago
Shift: 11:00am - 7:30pm
Pay Rate: $32/hr - $36/hr
Dress Code: Business Casual
Summary:
The Clinical Service Desk will provide application support to the Keck Medicine Institution community with a primary focus on our electronic medical record (EMR) system. This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users. Supports the mission, vision, values, and strategic goals of Keck Medicine of Medical - Healthcare Institution.
Minimum Education:
High school or equivalent required.
Associate's degree in a related field preferred.
Minimum Experience:
Minimum 2 years' experience in a service desk environment, with EMR experience.
Clinical experience required.
Must demonstrate exceptional customer service and communication skills, both verbal and written.
Strong troubleshooting skills and ability to work with minimum supervision.
Accountabilities:
Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
Ensure customers receive prompt, accurate, and courteous service.
Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
Stay current with system information changes and updates.
Initiate communication with the Cerner technical support staff to research and resolve issues.
Support Cerner account creations, modifications, and active directory password resets.
Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
Other duties as assigned.
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Desktop Support Specialist · inSync Staffing Inc.