AL
Desktop Support Specialist
Artech LLC
🇺🇸 United States
On-site
1 month ago
$20 – $25 / hour
- Windows
- Mac
- Intune
- MacOS
- Jamf
- ServiceNow
- Active Directory
- Group Policy
1 month ago
Title:Desktop Support Specialist
Location: Chicago, IL (Onsite)
Duration: 6 Months
Salary Range:$20 - $25 an hour on W2 or C2C
JOB DESCRIPTION:
The Desktop Support Specialist provides hands-on and remote technical support for enterprise hardware, operating systems, and core business applications. This role is responsible for provisioning, maintaining, and troubleshooting Dell Windows laptops and Client Mac workstations while ensuring high customer satisfaction and minimal downtime.
Key Responsibilities:
â—ŹEndpoint Management & Provisioning: Build, configure, and deploy Windows (Dell) devices using Client Intune and Windows Autopilot and macOS devices with Jamf.
â—ŹTicket & Lifecycle Management: Log, prioritize, escalate, and resolve user requests and incidents within ServiceNow while meeting established SLAs.
â—ŹEndpoint Operations & Security: Utilize Tanium for real-time endpoint query and compliance tracking across the fleet.
â—ŹHardware & Software Support: Diagnose and repair hardware failures, system crashes, network connectivity issues, and peripheral problems for Dell laptops, Macs, monitors, and docking stations.
â—ŹAsset Tracking: Maintain accurate inventory records in ServiceNow throughout the asset lifecycle, including onboarding, offboarding, repairs, and disposals.
Required Skills:
Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
Tooling Proficiency:
Active Directory (Domain services, Group Policy, account provisioning).
Client Intune & Autopilot (zero-touch deployment, compliance policies).
Tanium (endpoint management, data gathering, software deployment).
ServiceNow (ITSM incident and request management).
Required Qualifications
●Experience: 2–4 years of technical support or desktop engineering experience in a corporate environment.
â—ŹOS & Hardware Mastery: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
â—ŹTooling Proficiency:
â—‹Active Directory (Domain services, Group Policy, account provisioning).
â—‹Client Intune & Autopilot (zero-touch deployment, compliance policies).
â—‹Tanium (endpoint management, data gathering, software deployment).
â—‹ServiceNow (ITSM incident and request management).
â—ŹTroubleshooting: Strong analytical skills to diagnose hardware, software, and basic network issues (VPN, Wi-Fi).
â—ŹCommunication: Excellent customer-facing skills with the ability to explain technical concepts to non-technical users clearly. Excellent team player.
Company Benefits & Culture:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- Dynamic and collaborative work environment.
Appreciate your quick response and please feel free to reach me out for any query you may have.
Desktop Support Specialist · Artech LLC