Desktop Support Expert/Specialist - Raleigh, NC (Onsite)

Desktop Support Expert/Specialist - Raleigh, NC

12-Month Contract | Onsite

Seeking for a Desktop Support Expert/Specialist for a 12-month engagement. Utilize your technical expertise to evaluate IT incidents and service desk tickets, ensuring positive customer relationships and organizational success.

Responsibilities:

• Lead projects with some latitude on actions or decisions.
• Create and maintain documentation of processes and procedures.
• Implement and maintain IT Security Office requirements to protect data.

Must-Have Skills:

• Proficiency in computer hardware, mobile devices, software, peripherals, and networking protocols.
• Experience in installing and imaging new computers and loading software.
• Capability in installing local and network printers and peripherals.
• Experience in migrating data and user profiles.
• Ability to document processes and procedures related to technical support activities.
• Working experience with the ServiceNow call tracking system.