LI
Desktop Support Engineer (On-Site)
LanceSoft Inc
🇺🇸 United States
On-site
6 months ago
$29 – $31 / hour
- Webex
- ServiceNow
- ITIL
- Windows
- Outlook
- Excel
- Cisco
- Intune
- Active Directory
- TCP/IP
- DHCP
- DNS
- Citrix
- CrowdStrike
6 months ago
Location: Holly Ridge, LA 71269
Job Description:
End-User & Hardware Support
- Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
- Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
- Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.
- Install, configure, and maintain printers and multifunction devices.
- Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.
- Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
- Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
- Provide remote‑hands support for server and network teams (cabling, racking, hardware checks).
- Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.
- Manage incident tickets using ServiceNow—create, update, and close tickets with accurate documentation.
- Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
- Maintain accurate asset records for all onsite IT equipment.
- Ensure compliance with corporate technology and security policies.
What You Bring
Education & Experience
- Degree or technical training in Information Technology (or related field) with 5–7 years of hands‑on support experience in a networked, customer-facing environment.
- Certifications such as A+, Microsoft, or ITIL are a plus.
- Confident working independently in a fast-paced onsite environment supporting diverse user groups.
- Strong time-management skills with the ability to prioritize and multitask.
- Excellent interpersonal, verbal, and written communication skills.
- Self-driven, detail‑oriented, and committed to exceptional service.
- Hands-on experience with Windows 10/11, system settings, networking, and device management.
- Proficiency with Microsoft 365 apps—Outlook, Word, Excel.
- Familiarity with VPN technologies (Cisco AnyConnect or similar).
- Experience with Entra ID, Intune, MDM, Active Directory (password resets, user management).
- Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
- Experience with WebEx audio/video systems.
- Comfortable working with physical data center equipment (rack/stack, patching).
Tools You Know
- Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
- Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.
Supervisory Responsibilities
- This role has no direct reports.
Desktop Support Engineer (On-Site) · LanceSoft Inc