EI
Desktop Support Engineer (Level 2) / Deskside Services Technicians
eTeam Inc.
🇺🇸 United States
Hybrid
1 month ago
- Windows OS
- Active Directory
- O365
- ServiceNow
1 month ago
Location: Helena, Montana Onsite
Duration: 6+ Months of Contract
Job Description:
3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
Prior experience troubleshooting utilizing remote support tools
Prior ServiceNow ticketing system experience
Ability to troubleshoot first call resolutions while being able to multitask hardware related issues
Prior experience in imaging workstations (desktops/laptops)
VPN and VDI support experience required
Support End-User projects supporting IT & business operations
Effectively work with cross functional teams to deliver on IT & business objectives
Support Installs, Moves, Adds, & Changes
Call center support experience, preferred
Prior inventory management of corporate assets required
Prior enterprise printer support required
Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
Ability to lift 25 lbs.
Desktop Support Engineer (Level 2) / Deskside Services Technicians · eTeam Inc.