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Desktop Support Engineer

PlanIT Group
Location not stated
On-site
6 months ago
  • Windows
  • M365
  • Active Directory
  • Azure AD
  • Intune
  • Cisco
  • CrowdStrike
  • TCP/IP
  • DHCP
  • DNS
  • Windows OS
  • CompTIA A+
  • ITIL
  • ServiceNow
  • Citrix
6 months ago
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Desktop Support Engineer
Holly Ridge/Monroe, LA (100% Onsite)

Role Overview
We are seeking a hands-onIT Support Specialist for a multi-year, ongoing contract inHolly Ridge, LA. This is a high-visibility, onsite role requiring 5–7 years of experience in fast-paced technical environments. You will be the primary point of contact for hardware, software, and network infrastructure support.
Contract Details
  • Location: 100% Onsite (Holly Ridge, LA)
  • Schedule: Monday–Friday, 8:00 AM – 5:00 PM
  • Duration: Multi-year contract (Potential for permanent conversion)
Key Responsibilities
  • Desktop & Infrastructure Support: Install, configure, and troubleshoot Windows 10/11, M365 apps, and peripherals (printers, docking stations, and AV systems).
  • Network Maintenance: Perform onsite troubleshooting for switches, routers, firewalls, and WAPs. Handle "rack and stack" of equipment and patch cabling.
  • Systems Administration: Manage user access and devices viaActive Directory, Entra ID (Azure AD), and Intune/MDM.
  • Asset Management: Maintain strict record-keeping of all distributed hardware and IT assets.
  • Remote & Security Support: Support VPN technologies and security tools including Cisco Umbrella and CrowdStrike.
Required Qualifications
  • Experience: 5–7 years of relevant IT support experience.
  • Technical Proficiency: Strong knowledge of TCP/IP, DHCP, DNS, and VPNs.
  • Environment: Expert-level support for Microsoft 365, Active Directory, and Windows OS.
  • Hardware: Experience with video conferencing, printers, and rack-mounted network gear.
Preferred Skills
  • Certifications: CompTIA A+, Microsoft, or ITIL.
  • Tools: ServiceNow, Citrix Workspace, Bomgar, ManageEngine, or Cisco AMP.

Desktop Support Engineer · PlanIT Group

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