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DL

Desktop Support

Diverse Lynx India
Location not stated
1 month ago
  • Incident Management
1 month ago
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Not enough detail in this posting to match

Role Descriptions: Work on incidents| tasks and requests for the issues related to hardware errors like desktop| laptop| network and handles requests (RITM) software installations| configurations and setup by taking remote control of end-user devices.Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.Provide Remote support coverage for in-scope locations for level 2 type issues.Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted.Track| maintain and report the equipment spares inventory levels and replenishment requirements for spares| replenishment| and servicing.Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.Provide instructions and usage assistance to End Users with supported devices and software.
Essential Skills: Work on incidents| tasks and requests for the issues related to hardware errors like desktop| laptop| network and handles requests (RITM) software installations| configurations and setup by taking remote control of end-user devices.Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.Provide Remote support coverage for in-scope locations for level 2 type issues.Provide remote assistance with conferencing equipments and related issues which can be remotely troubleshooted.Track| maintain and report the equipment spares inventory levels and replenishment requirements for spares| replenishment| and servicing.Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.Provide instructions and usage assistance to End Users with supported devices and software.
Desirable Skills:
Keyword:
Skills: Incident Management~Desktop Management - Infrastructure Services (IS)
Experience Required: 8-10

~HYDERABAD~

Desktop Support · Diverse Lynx India

Auto apply with Likeremote