Desktop Support

Desktop Support - Madison, WI - Contract - $22-32 Per HR

Join a dynamic team responsible for maintaining and supporting a large-scale computer and network infrastructure. Based in Madison, WI, this contract role requires extensive travel across the state. Key responsibilities include setup, configuration, and troubleshooting of hardware and software systems, with a focus on customer service and technical support.

Key Responsibilities

• Provide maintenance and support for software and hardware systems.
• Install, configure, and troubleshoot computer systems and peripherals.
• Deliver technical support and resolve customer issues effectively.
• Perform field service for hardware upgrades and technical issue resolution.
• Respond to system failures and emergencies efficiently.

Qualifications

• Associate’s Degree in computer science, computer technician, or related field.
• Minimum 2 years of experience in hardware and software support.
• Experience with phone-based technical support.
• Ability to travel extensively within the region with a valid driver’s license.
• Excellent customer service and communication skills.

Core Technologies

Networking | Operating Systems | Audio/Visual Equipment | Remote Support Tools | Security Policies

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings on our web site or here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy on our web site or here (https://www.mitchellmartin.com/eoe-statement)

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