IL
Desktop/Field Support Engineer – Windows 10/11 Upgrade & Migration
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 14 hours ago
- $27.14 – $32.14 / hour
- Windows
- Active Directory
- Change Management
- GxP
- TCP/IP
- DNS
- DHCP
14 hours ago
Responsibilities:
- Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
- Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.
- Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.
- Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.
- Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
- Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.
- Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.
- Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.
- Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.
- Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.
- Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.
- Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.
- Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.
- Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.
- Support application owners and end users during post-upgrade functional verification.
- For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.
- Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in designated project tracking systems.
- Identify technical risks, compatibility concerns, dependencies, and blockers and escalate them to the project technical lead in a timely manner.
- Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices.
- Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning activities.
- Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
- Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.
Requirements:
- 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:
- Strong Windows 10 and Windows 11 troubleshooting experience
- Windows workstation installation, configuration, and administration
- Software installation and troubleshooting
- Hardware and peripheral troubleshooting
- Windows device drivers and Device Manager
- Active Directory and domain-joined workstation concepts
- Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
- User/group permissions and local security concepts
- Application and operating-system compatibility troubleshooting
- Backup, restoration, and data migration fundamentals
- Ability to interpret technical documentation and execute defined technical procedures
- Strong documentation and technical communication skills
- Ability to independently troubleshoot technical issues and escalate appropriately
- Ability to work with application owners, infrastructure teams, vendors, and end users
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Desktop/Field Support Engineer – Windows 10/11 Upgrade & Migration · ICONMA, LLC