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Desktop Analyst
Leadstack Inc
- 🇺🇸 United States
- On-site
- 10 hours ago
- $32 – $36 / hour
- Cerner
- EMR
- Active Directory
10 hours ago
LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world.
Clinical Service Desk Support
Location: Los Angeles, CA
Work Arrangement: 100% onsite; local candidates only
Schedule: 11:00 AM–7:30 PM
Assignment Type: Contract-to-Hire
We are seeking a Clinical Service Desk Support professional to provide technical and application support for an electronic medical record environment. The successful candidate will support end users, troubleshoot Cerner-related issues, coordinate escalations, and help ensure timely resolution of clinical technology problems.
Responsibilities:
- Provide telephone and email support for Cerner EMR technical issues.
- Troubleshoot user-reported problems and coordinate resolutions through completion.
- Deliver prompt, accurate, and professional customer service.
- Assess issues and escalate them to the appropriate information technology teams.
- Communicate with technical support teams to research and resolve application issues.
- Create and modify Cerner user accounts.
- Perform Active Directory password resets.
- Develop and maintain user training guides and workflow documentation.
- Monitor procedures and stay current with system updates.
- High school diploma or equivalent.
- At least 2 years of experience in a service desk environment.
- Experience supporting EMR systems.
- Clinical experience.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to work independently with minimal supervision.
- Availability to work fully onsite in Los Angeles, California.
- Associate degree in a related field.
know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com
Desktop Analyst · Leadstack Inc