N
Desktop Analyst
Net2Source
- 🇺🇸 United States
- On-site
- 6 hours ago
- $32 – $36 / hour
- EMR
- Cerner
- Active Directory
6 hours ago
Who We Are
Net 2 Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Job Title:Desktop Analyst
Location:Los Angeles CA 90032
Duration:6+ Months (Possibility of extension)
Summary:
- The Clinical Service Desk will provide application support to the community with a primary focus on our electronic medical record (EMR) system.
- This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users.
- Supports the mission, vision, values, and strategic goals .
Minimum Education:
- High school or equivalent required.
- Associate's degree in a related field preferred.
Minimum Experience:
- Minimum 2 years' experience in a service desk environment, with EMR experience.
- Clinical experience required.
- Must demonstrate exceptional customer service and communication skills, both verbal and written.
- Strong troubleshooting skills and ability to work with minimum supervision.
- Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
- Ensure customers receive prompt, accurate, and courteous service.
- Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
- Stay current with system changes and updates.
- Initiate communication with the Cerner technical support staff to research and resolve issues.
- Support Cerner account creations, modifications, and active directory password resets.
- Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
- Other duties as assigned
Awards and Accolades:
• America's Most Honoured Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logic (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 Tech Serve Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
Avantika Katoch
Account Manager
Direct No. 201 474 0226
Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Contact No. 201 474 0226| Fax: (201) 221-8131| Email: avantikak@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
Desktop Analyst · Net2Source