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ZT

Design Lead

Zolon Tech
  • 🇺🇸 United States
  • Remote
  • Staff / Principal
  • 13 hours ago
  • User Research
  • Usability Testing
  • Design Systems
  • WCAG
  • Change Management
  • Figma
13 hours ago
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Zolon Tech Inc. (Zolon) supports the Department of Homeland Security (Client) Office of the Chief Information Officer (OCIO) on the Digital Application Support Services (DASS) program, which operates, maintains, and enhances Client digital platforms including the Homeland Security Information Network (HSIN), Web Content Management as a Service (WCMaaS), and the Federal Emergency Management Agency (FEMA) Digital Communication Platform. Zolon is seeking aDesign Lead (Key Personnel) to lead customer and user experience (CX/UX) strategy and design for HSIN, Client's primary information-sharing portal serving more than 100,000 users across 1,700 organizations.

Job Responsibilities:
Execute CX/UX strategies and create products that engage users.
Apply human-centered design and usability best practices, including user research, journey mapping, and usability testing.
Develop and maintain design systems and style guides aligned with USWDS and Client branding.
Create and review wireframes, prototypes, graphics, and multimedia content.
Ensure designs conform to Section 508 and WCAG accessibility standards.
Partner with the Technical Lead and developers to translate designs into implementable components.
Lead change management for user-facing changes, including communication and training support.
Use analytics and user feedback to recommend continuous improvements.

Required Qualifications:
Bachelor's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field.
Minimum of eight (8) years of UX/CX design experience, including at least three (3) years leading design efforts.
Proficiency in human-centered design, change management, and how people interact with websites and digital tools.
Proficiency with current CX/UX methods and tools (e.g., Figma, user research, usability testing).
Portfolio demonstrating accessible, user-centered design for web applications.

Desired Qualifications:
Experience with USWDS and federal digital services.
Certification in UX or human-centered design (e.g., NN/g UX Certification).
Client Trusted Tester certification.

Location: Remote/telework, subject to Government approval. Primary Government work location is Client, Springfield, VA.
Schedule: Core hours 8:00 a.m. – 6:00 p.m. ET, Monday–Friday
Clearance: Client Public Trust (suitability/Entry on Duty); U.S. citizenship required.
Ability to obtain and maintain a Client Public Trust suitability determination.

Design Lead · Zolon Tech

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