DL
Demand Management Specialist
Diverse Lynx India
Location not stated
Mid level
3 months ago
- ITIL
- Incident Management
- Change Management
3 months ago
Location: Chennai (Flexible for strong candidates from other locations)
Shift Timing: 10x5 Shift (7:00 AM CET – 5:00 PM CET)
Job Description
We are looking for an experienced Demand Management Specialist with strong expertise in IT Service Management processes. The ideal candidate should have hands-on experience in Demand Management along with Incident, Change, and Problem Management within enterprise environments.
Key Responsibilities
- Manage and coordinate IT demand intake, prioritization, and fulfillment processes.
- Collaborate with business stakeholders to understand, assess, and prioritize service demands.
- Drive effective Incident, Change, and Problem Management processes in line with ITIL best practices.
- Monitor service delivery and ensure timely resolution of critical issues.
- Support governance, reporting, and continuous service improvement initiatives.
- Coordinate with cross-functional teams to ensure successful demand execution.
- Provide off-hours and on-call support for critical P1 and P2 incidents when required.
- Strong experience inDemand Management (Primary Skill).
- Hands-on experience inIncident Management, Change Management, and Problem Management.
- Good understanding of ITIL framework and service management processes.
- Excellent stakeholder management and communication skills.
- Ability to work in a fast-paced, enterprise support environment.
Demand Management Specialist · Diverse Lynx India