DL
Demand Management
Diverse Lynx India
Location not stated
Manager or above
3 months ago
- Microsoft Power BI
- ITIL
- ServiceNow
- Excel
- Power BI
3 months ago
We are looking for aDemand Management professional responsible for managing end-to-end demand intake, forecasting, and fulfillment across IT/business operations. The role ensures optimal alignment between business demand and available capacity through structured planning, prioritization, and stakeholder coordination.
The candidate will work closely with business leaders, delivery teams, and resource management functions to ensure timely fulfillment of workforce and project demands.
Key Responsibilities
Demand Planning & Management
- Capture, analyze, and manage incoming business and IT demand requests
- Maintain a structured demand intake process
- Forecast short-term and long-term resource requirements
- Evaluate demand feasibility based on capacity, skills, and business priorities
- Prioritize and validate demand in alignment with business objectives
Capacity & Resource Planning
- Work closely with Resource Management / RMG teams for allocation planning
- Track resource availability, utilization, roll-offs, and bench strength
- Identify demand vs supply gaps and recommend corrective actions
- Support workforce planning and staffing strategies
Stakeholder Management
- Coordinate with business leaders, project managers, and delivery heads
- Conduct regular demand review meetings with global stakeholders
- Communicate demand status, risks, and fulfillment timelines
- Support cross-functional teams across geographies
Reporting & Analytics
- Develop dashboards and reports for demand tracking and forecasting using Microsoft Power BI
- Maintain demand pipeline reports and KPI tracking
- Analyze trends in demand, utilization, and resource allocation
- Provide insights for strategic decision-making
Process Governance & Improvement
- Ensure adherence to demand management governance processes
- Maintain documentation for demand lifecycle tracking
- Identify process gaps and recommend improvements
- Support audit and compliance requirements
- SupportIncident, Change, and Problem Management processes
- Collaborate with ITSM teams for service stability and improvements
- Participate in service review and operational governance meetings
Required Skills & Experience
- 6+ years of experience in Demand Management, Resource Management, or Workforce Planning
- Strong understanding of IT service delivery and business operations
- Experience working in consulting or enterprise IT environments
- Strong stakeholder management and communication skills
- Analytical mindset with strong reporting skills
Preferred Skills
- Experience with ITSM tools such as ServiceNow
- Understanding of ITIL framework (Incident, Change, Problem Management)
- Experience in capacity planning or RMG (Resource Management Group)
- Advanced Excel and Power BI skills
- Exposure to global delivery or multi-geography operations
Demand Management · Diverse Lynx India