Delivery Manager - Experience Design

Job Description:

Delivery Manager – Experience Design (Location: Pune)

Key Responsibilities:

• Design Delivery Management – Global Clients/Markets

• Own and support Delivery Management for Design Engineering teams serving global clients and Market stakeholders
• Manageresource allocation, capacity planning, availability, and bench tracking across Experience Design teams.
• Supporthiring, onboarding, and deployment of resources based on current and anticipated business demand.
• Partner with Capabilities Leads and Client/Global Leads onresource planning and allocation management.
• Maintain accurate internal tracking ofresource allocation, availability, utilization, and project assignments.
• Monitor and drivetimesheet compliance and related operational processes.
• Conduct weekly discussions withResource Management teams and Market Leads
• Manage governance on projects and pipeline to proactively identifyresource, capacity, or delivery risks.
• Identify and support initiatives to improve utilization, productivity, and overall delivery efficiency.
• Supportteam-building and employee engagement activities across engineering and Design teams.
• Coordinate and tracktraining, skill development, and certification initiatives.

2. XEN Delivery Management

XEN LAB is a first-of-a-kind Experience Design and Innovation Lab (located in Pune and Bangalore) specially curated for Design Thinking workshops. XEN Methodology focuses on Human Centric approach to achieve exceptional Customer Experience (CX) and Digital Transformation (DX) initiatives.

Key Responsibilities:

• Provide delivery and operational support for XEN teams, programs, and initiatives.
• Manage physical workspace/space requirements in collaboration with XEN Craft Leads.
• Provide delivery support for XEN workshops including: Proposals, project planning and tracking, resource planning, TAT management and delivery coordination
• Manage and coordinate XEN Extensions, XEN Outreach, and similar programs.
• Support XEN resource allocation, utilization, billability, and bench management.
• Track resource availability and proactively identify capacity or staffing requirements.
• Track and manage internal XEN initiatives such as XEN Tools, Experience Trend Reports and other strategic/operational programs.
• Provide regular visibility on initiative progress, risks, dependencies, and delivery status to relevant stakeholders.

Experience & Skills required:

• 10+ years of experience inDesign Delivery Management, resource management, program/project management, or a similar operational leadership role.
• Experience managingdistributed design teams and working with stakeholders across multiple geographies.
• Strong understanding of designresource planning, capacity management, utilization, billability, and bench management.
• Experience supportingpresales, proposal reviews, estimation, and project planning for Experience Design projects
• Strong stakeholder management and communication skills, with the ability to work effectively with senior craft leads, delivery leads and business stakeholders
• Demonstrated ability to managemultiple priorities, projects, and competing resource demands.
• Experience withperformance management, team development, hiring, and onboarding (for design talent) 
• Strong ownership of design delivery commitments, timelines, and customer outcomes
• Ability to identify risks early, drive resolution, and operate effectively in an ambiguous and fast-paced environment.
• Batchelors/Masters degree in User Experience Design or management is highly desired

Location:

Brand:

Time Type:

Contract Type: