Delivery Manager

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

Company: UST

The Opportunity:

UST is looking for 1 Delivery Manager. Seeking an experienced Delivery Manager to lead business operations, client engagement, workforce management, compliance, and business growth in Taiwan. The role requires strong leadership in delivery management, client relationship management, employee lifecycle management, hiring, HR compliance, and new business development while ensuring adherence to Taiwan labour laws.

Key Responsibilities

Delivery & Operations

·Manage end-to-end service delivery and operational performance.

·Drive resource planning, utilization, productivity, and quality.

·Ensure delivery commitments, customer satisfaction, and operational excellence.

Business Development

·Identify and drive new business opportunities.

·Expand existing accounts and support revenue growth initiatives.

·Participate in client presentations, proposals, and commercial discussions.

Client Management

·Build and maintain strong client relationships.

·Act as the primary escalation point for delivery and operational matters.

·Conduct regular governance and business review meetings.

Employee Management & Hiring

·Lead workforce planning, hiring, onboarding, and retention initiatives.

·Manage team performance, employee engagement, and career development.

·Support talent acquisition and succession planning activities.

HR Compliance & Labor Law

·Ensure compliance with Taiwan labour laws and local employment regulations.

·Partner with HR and legal teams on employee relations and compliance matters.

·Maintain adherence to organizational policies and statutory requirements.

Required Qualifications

·Bachelor’s degree in business administration, Engineering, Human Resources, or related field.

·12+ years of experience in Delivery Management, Operations Management, or Program Management.

·Experience managing client-facing delivery engagements and large teams.

·Strong understanding of Taiwan labour laws and employment regulations.

·Proven experience in business development and account expansion.

·Experience in PMO governance, risk management, and operational reporting.

·Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

·MBA or equivalent management qualification.

·Experience working with global clients and multicultural teams.

·Knowledge of workforce compliance, immigration, and vendor management processes.

·Experience in IT Services, Engineering Services, or Global Capability Centres.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures