Dealer Support Specialist

Sunrise Systems Inc

🇺🇸 United States

Hybrid

Manager or above

2 days ago

GAAP
ITIL
Lean
Power Platform
Identity Management
SQL
ACA

2 days ago

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Job Title: Dealer Support Specialist
Job ID: 26-04958
Location: East Moline, IL, 61244
Duration: 12 Months on W2 Contract

Job Description:

This is a Dealer Business Specialist position that will primarily be responsible for Application Support
Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Required Experience:

1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
Ability to clearly communicate technical and functional information to dealers, business users, and team members
Proven ability to follow established support processes while escalating issues appropriately when needed
Demonstrated learning mindset with the ability to build functional and technical knowledge over time
Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

Exposure to dealership operations or dealer-facing business applications
Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
Working knowledge of SQL for data analysis or troubleshooting
Awareness of API concepts and system integrations

Compensation:

The hourly rate for this position is between $24.00-25.00 per hour. 

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact:
Madhu Sudhan J: madhu.s@sunrisesys.com | 319-242-4032 | URL: www.sunrisesys.com

Dealer Support Specialist · Sunrise Systems Inc

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