DCM Digital Delivery Manager (APAC)

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Digital Commerce Management (DCM) team are responsible for maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App, Tmall Flagship Store and Douyin Store. Our mission is to deliver an engaging and flawless shopping experience by continuously improving the quality of content presented to customers while scaling to meet the increasing demands of new geographies, languages, and devices.

We are seeking a dynamic, highly-experienced Digital Delivery Manager (DDM) to join DCM team. The role balances technical coordination, workflow optimization and cross-team alignment to scale Customer Lifecycle Management (CLM) capabilities while ensuring consistent, high-quality customer experience delivery.

Description

As the Digital Delivery Manager, you’ll partner with cross-functional teams to deliver CLM deployments, turn business needs into executable digital roadmaps, and ensure robust cross-system launch stability. You’ll take end-to-end accountability for process optimization and risk mitigation: spotting risks upfront, standardizing delivery processes, building repeatable solution templates, and iterating efficiency to scale our CLM operations sustainably.

Responsibilities

• Manage and deploy operational roadmaps; define work-streams, milestones, owners and dependencies; drive cross-functional delivery and proactively resolve technical and operational blockers.
• Own end-to-end launch execution, ensuring solution readiness, implementation quality and coordinated deployment across relevant digital commerce platforms; oversee issue resolution and remediation to deliver successful launches.
• Standardize delivery methodologies, drive change management for evolving digital content-production workflows.
• Influence cross-functional partner teams with timely, actionable insights, and optimize systems and processes for the creation of product copy and rich media assets (images, videos) to support product launches, campaigns, and promotions.
• Strategize, plan, and test the delivery of new platform features and capabilities that elevate digital customer shopping experiences on ASO and marketplaces.

Minimum Qualifications

• 4+ years of experience in e-commerce, end to end digital solution delivery or project execution.
• Ability to structure ambiguous business, operational and technical challenges and drive pragmatic solutions.
• Ability to align with technical, marketing and operations teams to deliver business requirements.
• Able to accommodate flexible work schedule during critical business periods and participate as part of a global team.
• Mandarin and English business proficiency.

Preferred Qualifications

• Hands-on experience in CLM system deployment & cross-platform rollout.
• Solid understanding of system API integration, data pipeline, user tag architecture and cross-system data logic;
• Familiarity with end-to-end execution workflows for digital system launches.
• Experience troubleshooting post-launch functional bugs and data consistency issues.
• Demonstrated ability to effectively manage difficult decisions and conflicting points of view.
• Bachelor’s degree (BA/BS) or equivalent experience.