Boutique Manager

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAINPURPOSE

The Boutique Manager is responsible to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives.

KEYRESPONSIBILITIES

Sales

Maximize turnover and profitability development of theboutique.

• Sales generated inside theboutique.
• Sales generated outside the boutique (presentations made in palaces and toVIP clients).
• Discount management: Control of discount and general expenses in theboutique.
• Performance analysis, KPI development and SWOT analysis of theboutique.

Customer FocusbService

• Direct contact with Royals andCollectors.
• Implementation of customer relationship programs with boutiqueteams.
• Improvement of database registration (quantity andquality).
• Professional Customer Service/ After Sales Service execution in boutique.

Team ManagementLeadership:

• Set KPl'sbtargets forteam
• Personal developmentbtalentmanagement
• Motivationoftheteam
• Monitoring and appraisal ofteam
• IntegrationandtrainingofnewSalesAssociatesinthefield
• Support Retail Director in recruitment process of new teammembers

OperationsandAdministration:

• Main contact for all requests related to theboutique.
• Strict adherence to the RichemontbMontblanc specific RetailProcedures.
• Optimisingstock managementinboutiques(replenishment,rotation,inventory).
• Proper execution and timely delivery of boutiquereports.
• Proper maintenance in theboutique.
• Implementation of securityconcept.
• Execution of promotion and incentives on boutiquelevel.

The Boutique Managerensures:

With RetailDirector

• Definition of objectives for the boutique.
• Definition, support and realizations of marketing activities(commercial).
• Develop a merchandisingconcept.

IncoordinationwithVisibility Manager

• Excellence at POS at any time and control of quality ofdisplays.
• Adhesion to appropriate display and product guidelines at alltimes.

In coordination with SalesTrainer

• Coaching of the boutiqueteams.
• Monitor self-learning progress ofteam.