Welcome Center Associate

The Granite YMCA of Concord is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. This position requires someone who enjoys working with people, can multitask effectively, and thrives in a team environment.

As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.

In this role, you will:

• Greet members and guests warmly, build relationships, and provide exceptional customer service
• Act as a positive ambassador for the Granite YMCA and connect members with programs and services
• Serve as the first point of contact for member concerns and problem-solving
• Process memberships, program registrations, and financial transactions
• Sell memberships and programs and provide cause-driven facility tours
• Communicate facility usage, programs, and events accurately

Qualifications

• Customer service experience preferred
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced environment
• Experience handling financial transactions preferred
• Proficiency with computers and basic software (Word, Excel, Outlook or similar)
• Experience with SGA or similar membership software preferred

Compensation & Benefits

• Paid Time Off
• Free YMCA Membership
• Discounts on YMCA programs and services
• Tuition discounts to some NH and online schools