Inside Sales Representative
Flow Control Group
🇺🇸 United States
On-site
1 week ago
- CRM
- ERP
- Excel
- Outlook
1 week ago
- Key Responsibilities:
Customer Service & Account Management
•   Serve as a primary point of contact for assigned customer accounts.
•   Maintain and manage accurate customer data in CRM/ERP systems.
•   Respond to inquiries via phone, email, and in-person interactions.
•   Provide proactive updates on orders, lead times, and shipping status. - Technical Sales Support:
•   Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
•   Interpret technical documents and product requirements to recommend solutions.
•   Handle commercial and technical clarifications between customers and internal teams.
•   Process and follow up on customer orders in a timely and accurate manner. - Project & Order Management
•   Support the sales cycle from inquiry to delivery.
•   Track and manage open quotes, customer follow-up, and key project milestones.
•   Ensure customer expectations are met or exceeded with timely resolution of issues.
What You Bring
Experience & Skills:
•   2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
•   Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
•   Strong interpersonal skills with a proven ability to manage customer relationships.
•   High proficiency with Microsoft Office (Excel, Word, Outlook).
•   Familiarity with ERP/MRP and CRM platforms.
•   Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
•   Strong written and verbal communication skills. - Education:
•   High School Diploma or GED required; Bachelor’s degree preferred or equivalent relevant experience.
•   Permanent work authorization in the USA required.
Inside Sales Representative · Flow Control Group