Applications Engineer

*This role is located in South Burlington, Vermont*

• Responsibilities:
  •    Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform 
  •    Work with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product support 
  •    Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers 
  •    Review cost accounting on sales orders to ensure profitability on each transaction 
  •    Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing 
  •    Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing 
  •    Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments 
  •    Test and verify products received from vendors and customers 
  •    Occasionally perform production, calibration, and modification of existing components to meet application demand 
• Requirements:
  •    Strong technical skills and business acumen 
  •    Excellent time and workload management skills 
  •    Customer service oriented 
  •    Critical thinking- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems 
  •    Ability to quickly and efficiently learn new product technologies 
  •    Initiative and ability to work both independently and as part of a team 
  •    Strong attention to detail 
  •    Excellent communication skills, both verbally and in writing 
  •    Associate’s Degree in Mechanical, Electrical, or general Engineering is required; 
  •    Bachelor's Degree is preferred. 
  •    Previous sales and product support experience, along with product management experience, is preferred.