Application Engineer

Responsibilities:

• Sizes & selects technical products & services, as well as provides engineering information to the client base.
• Prepare cost estimates and quotations by reviewing customer specifications and other related documents.
• Prepare and submit required customer documentation and obtain required documentation from suppliers.
• Respond to phone and email correspondence from customers, manufacturers, and the outside sales team.
• Gain customer acceptance by explaining product application, including product features & benefits, assisting with special orders and specialty applications.
• Identify current and future customer equipment requirements.
• Obtain Customer Portal(s) proficiency.
• Coordinate internal resources (purchasing, sales, shipping & receiving) as project manager.
• Establish personal rapport with customers, principals, and outside sales staff.
• Submit purchase orders with equipment manufacturers, which include providing technical & commercial information.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers.
• Complete a technical analysis of field failures and returns from customers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
• Resolve product issues or determine product needs over the phone or via e-mail.

Desired Education and Experience:

• Minimum: Associates or Bachelor’s degree in mechanical engineering and or prior experience in the industry.

Knowledge, Skills and Abilities:

• Solid computer skills including proficiency with CAD, spreadsheet and database applications
• Must possess the ability to think and solve problems with creative understanding. Must have a good eye for detail and be able to suggest process/specification modifications as required
• Ability to organize and prioritize jobs
• Excellent written and oral communication skills
• Specification and mechanical drawing interpretation
• Strong organizational abilities and project management skills
• The ability to work cooperatively with peers to achieve organizational goals
• High degree of independence, self-motivation and self-direction, especially with regard to identifying and managing high priority projects, in a fast-paced environment