GAP Claims Specialist Total Care Auto

Total Care Auto Gap Claims Specialist:

Primary Responsibilities:
The Gap Claims Specialist is expected to
• Provide claims support to customers.
• Be a teacher to support the efforts of other employees to be successful.
• Seek ways to provide superior support to customers and team members.
Reports to: Claims Manager Life & Casualty 
Primary Duties:
• Process Gap, Theft (VTR/VTA) and Lease Wear & Tear (LWT) Claims in a timely manner per policies 
and procedures.
• Works the Recovery Process to ensure that insurance companies are paying correctly.
• Communicate policy requirements and explain the process per the contract with the customer.
• Log all customer communications.
• Perform other projects and tasks requested.
• Operate with integrity.
• Demand the highest ethical standards from self and others.
• Maintain ability to handle job stress and effective interaction with others in the workplace. 
• Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe 
work environment.
• Communicate and resolve customer complaints to appropriate management.
• Perform all other job duties as requested by management. 
Job Qualifications:
• Previous claims experience helpful.
• Basic math skills.
• Basic communication skills need both written and verbal.
• Strong attention to detail.
• Ability to work independently and with a team to meet deadlines and accomplish goals.
Physical Requirements:
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move
about facilities. 
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the 
department supervisor/manager. 

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