Account Representative - Total Care Auto

Account representative-

Primary Responsibilities:

The Account Representative for Total Care Auto is expected to:

• Protect the legal, financial and moral well-being of the company
• Provide professional, courteous, accurate, efficient, and effective assistance to every customer.
• Seek ways to improve business operations efficiency and customer service.

Reports to: Account Department Manager

Primary Duties:

• Answer inbound calls quickly and efficiently
• Answer and assist customers in a friendly and courteous manner
• Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction
• Send Supplies to dealerships as requested
• Gathers information to aid customers in transferring their contract to a new owner
• Provide 3rd party quotes to dealerships as requested
• Process inbound mail
• Assists Senior Account Representatives
• Performs other tasks assigned by supervisor

Job Qualifications:

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Detailed oriented
• Ability to use office equipment and computers
• Rely on experience and judgement to plan and accomplish goals
• A certain degree of creativity and latitude is required
• Effective time management and ability to multi-task
• 5 years of experience in the field or in related areas

Physical Requirements:

• Work performed in a company onsite setting.
• Regularly required to sit, stand bend, reach, and move about facilities.
• Perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
• Customer Service—the individual understands his/her role in providing service.
• Oral Communication—the individual clearly identifies and expresses issues in positive or negative situations.
• Planning/Organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security—the individual observes safety and security procedures and uses equipment and materials properly.

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