Auto Claims Specialist II- Total Care Auto

Total Care Auto

Auto Claims Specialist – Level 2 

Primary Responsibilities:
The Auto Claims Specialist is expected to
• Protect the legal, financial and moral well-being of the Company;
• Provide claims support to customers;
• Be a teacher to support the efforts of other employees to be successful;
• Seek ways to provide superior support to customers and team members.
Reports to: Auto Claims Manager

Primary Duties:
• Manage and maintain acceptable claim loss for dealership zone.
• Review and approve contract claims.
• Negotiate and pay repairs at outside repair facilities for out of area travelers.
• Assist with dealership contract training.
• Explain contract coverage for components and labor. Authorize applicable repairs.
• Maintain good working relationships within TCA, the dealerships, and customers.
• Operate with integrity.
• Demand the highest ethical standards from self and others.
• Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe 
work environment.
• Communicate and resolve customer complaints to appropriate management.
• Perform other projects and tasks requested.
Job Requirements / Education / Technical Skills:
• Previous Adjuster experience
• 15+ years’ experience as an Auto Tech or Service Advisor
• Automotive experience in service and parts required.
• Previous claims experience helpful.
• Basic math skills.
• Ability to work independently and with a team to meet deadlines and accomplish goals.
• Basic communication skills needs both written and verbal.
• Strong attention to detail.
• Previous use of ADP applications helpful.

Physical Requirements:
• May be required to sit for long periods of time.

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