Service Advisor

Job Responsibilities for Service Advisor:

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Required Skills for Service Advisor:

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking, preferred