Database Support Engineer

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

We are looking for aDatabase Support Engineer to provide operational support for production databases, focusing on availability, performance, connectivity, backup and recovery, replication monitoring, and database incident resolution. The role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.

Key Responsibilities:

•    Monitor database availability, health, and performance.
•    Perform routine database operational health checks.
•    Investigate database connection and connection-pool issues.
•    Monitor backup jobs and validate successful completion.
•    Support database restore and recovery activities.
•    Monitor database replication and identify synchronization issues.
•    Investigate slow queries and database performance degradation.
•    Review database logs and identify abnormal events.
•    Monitor storage utilization and database capacity.
•    Support user, role, and database access checks according to approved processes.
•    Troubleshoot application-to-database connectivity issues.
•    Support database incidents and root-cause analysis.
•    Coordinate with DBAs, application teams, infrastructure teams, and cloud engineers.
•    Maintain database operational runbooks and procedures.
•    Validate database health following changes or releases.

Preferred Qualifications:

•    Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
•    Database administration/support certification is advantageous.
•    GCP Cloud SQL experience preferred.
•    Experience supporting high-volume transactional platforms.
•    Knowledge of database monitoring and observability platforms.

Required Technical / Professional Skills:

•    Cloud SQL and/or managed database platforms
•    PostgreSQL, MySQL, or equivalent relational databases
•    SQL troubleshooting
•    Database availability monitoring
•    Backup and restore procedures
•    Replication concepts
•    Connection-pool troubleshooting
•    Slow-query identification
•    Database logs and diagnostic information
•    Storage and performance monitoring
•    Database user/access administration fundamentals
•    Basic database capacity management