Data Support Analyst

TechDigital Corporation

🌏 Worldwide

Remote

3 months ago

3 months ago

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Job Duties & Responsibilities

Monitor network, system, andapplication performanceacross on-premises and AzureIaaS environments using toolssuch as Dynatrace,LogicMonitor, Databricks, andother integrated platforms
Analyze and interpretmonitoring data by buildingdashboards, reviewing trends,querying logs, andresearching historical datato identify potential issuesand proactively preventoutages
Investigate alerts andanomalies, conductingthorough root analysis tounderstand triggeringbehaviors and determineappropriate next steps
Dynatrace experience is MUST alon with the required skills
Manage incidents and requestsusing ServiceNow or similarticketing systems to assign,track, and resolve issuesefficiently
Identify recurring problemsand collaborate with crossfunctional teams to implementautomation, selfhealingsolutions, and otherimprovements that enhanceperformance and reliability
Create and maintaindocumentation, includingStandard Operating Procedures,
Operations Playbooks, andKnowledge Base articles usingconsistent formatting andstyle
Troubleshoot complextechnical issues involvingadvanced networking, DNS,DHCP, SMTP, web/applicationservers, and Azureinfrastructure and PaaSservices
Develop advanced PowerShellscripts to support automationand operational improvements
Participate in root causeanalysis for serviceinterruptions and assist inrecovery efforts as needed

Skills, Knowledge & Experience

2+ years of hands-on systemsengineering experience,including work with Windows,Linux, and Azure Cloudenvironments
Strong analytical andcriticalthinking skills, withthe ability to diagnose andsolve complex technicalissues
Experience managing incidentsin fastpaced or highpressureenvironments
Proficiency with Dynatrace orcomparable monitoring tools (required)
Experience with ServiceNow orsimilar ITSM platforms
PowerShell scriptingexperience or equivalentautomation skills preferred
Deep troubleshootingexpertise across network,system, infrastructure, andapplication layers with anability to look at the wholepicture and create anunderstanding spanning fromprobable cause to end userimpact
Excellent communicationskills, including the abilityto translate technicalinformation for nontechnicalaudiences and understandbusiness impacts duringincidents
Strong knowledge ofapplication andinfrastructure designprinciples, methodologies,and problem-solvingapproaches
Familiarity with ITIL 4foundational practices

Data Support Analyst · TechDigital Corporation