TC
Data Support Analyst
TechDigital Corporation
🌏 Worldwide
Remote
6 months ago
- Dynatrace
- Databricks
- ServiceNow
- DNS
- DHCP
- Azure
- Windows
- Linux
- PowerShell
- ITIL
6 months ago
•Monitor network, system, andapplication performanceacross on-premise and AzureIaaS
environments using tools suchas Dynatrace, LogicMonitor,Databricks, and otherintegrated
platforms
•Analyze and interpretmonitoring data by buildingdashboards, reviewing trends,
querying logs, andresearching historical datato identify potential issuesand proactively prevent
outages
•Investigate alerts andanomalies, conductingthorough root analysis tounderstand
triggering behaviours anddetermine appropriate nextsteps
•Manage incidents andrequests using ServiceNow orsimilar ticketing systems toassign,
track, and resolve issuesefficiently
•Identify recurring problemsand collaborate with crossfunctional teams to implement
automation, selfhealingsolutions, and otherimprovements that enhanceperformance and
reliability
•Create and maintaindocumentation, includingStandard Operating Procedures,
Operations Playbooks, andKnowledge Base articles usingconsistent formatting andstyle
•Troubleshoot complextechnical issues involvingadvanced networking, DNS,DHCP,
SMTP, web/application servers, and Azure infrastructure andPaaS services
•Develop advanced PowerShellscripts to support automationand operational
improvements
•Participate in root causeanalysis for serviceinterruptions and assist inrecovery efforts as
needed
What You'll Need to BeSuccessful (Skills, Knowledge& Experience)
•2+ years of hands-on systemsengineering experience,including work with Windows,
Linux, and Azure Cloudenvironments
•Strong analytical andcriticalthinking skills, withthe ability to diagnose andsolve
complex technical issues
•Experience managingincidents in fastpaced orhighpressure environments
•Proficiency with Dynatraceor comparable monitoringtools (required)
•Experience with ServiceNowor similar ITSM platforms
•PowerShell scriptingexperience or equivalentautomation skills preferred
•Deep troubleshootingexpertise across network,system, infrastructure, andapplication
layers with an ability tolook at the whole picture andcreate an understandingspanning from
probable cause to end userimpact
•Excellent communicationskills, including the abilityto translate technicalinformation
for nontechnical audiencesand understand businessimpacts during incidents
•Strong knowledge ofapplication andinfrastructure designprinciples, methodologies,and
problemsolving approaches
•Familiarity with ITIL 4foundational practices
•Strong command of English,preferred native Englishspeaker
•Needs to be able to taketechnical data points andeffectively translate intoimpact
statements that can bereadily understood by thebusiness.
•Ability to take control/command of conversations inincidents and keep them ontrack
•Unafraid to keep askingquestions/escalating in orderto get the right people inthe room
towards solving the incident
Data Support Analyst · TechDigital Corporation