Data Scientist, Post Purchase Experience - TikTok Shop

About the team

Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based e-commerce business model. Join us, and let's change the way people shop online!

Responsibilities

• Set up the metrics to measure governance and experience(GNE) operation activities, including management of risk, fraud and abuse, as well as experiences from sellers, customers and creators;
• Responsible for justifying post purchase (Aftersales) strategy in a scientific way, work closely with the business teams to figure out the goals in both short term and long term;
• Monitoring the key metric changes, and deep dive for the reason behind. Highlight the key insights to business partners with timely response;
• Proactively generate insights and data solutions for business partners to achieve the business goal; Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact .

Minimum Qualifications

• At least 2 years of working experience in data science
• Proficient in SQL, Python or R, and data visualization tools;
• Expertise in at least one of the three areas: advanced measurement (e.g causal inference or systems with complex trade-offs), modeling, and optimization.

Preferred Qualifications

• A Bachelor's degree or above, majoring in quantitative field statistics is preferred;
• E-commerce or online marketplace customer experience/post purchase experience is strongly preferred;
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies;
• To succeed in the role, you need to be a proactive, self-driven and impact-driven person;
• Be able to work with cross-functional teams in a fast-paced environment.