IG
Data Entry Specialist-III
IMCS Group Inc
- Location not stated
- Entry level
- 10 months ago
- Salesforce
- Excel
- CRM
10 months ago
*** is looking for an Enablement Specialist to help develop the best in class experience for Enterprise merchants.
The Enterprise Enablement team is focused on enhancing merchant service operations, ensuring that we set all of our merchants up for success by providing a seamless onboarding, marketing and post-sale experience. In this role, specifically, you will work to ensure that our Enterprise merchants receive a high-quality experience. As such, this team’s goals are aligned with the broader Enterprise team’s goals around growth and improved operations.
This role will be responsible for identifying and resolving operational issues within merchant onboarding, including store activations, menu updates, and marketing promotions. You will master the essential functions of Merchant Services, including onboarding merchants, setting up marketing promotions, and managing workflows in Salesforce queues and cases, in order to identify opportunities for improvement. You’ll work cross functionally with sales members of the Enterprise organization and operational managers in the Merchant Services organization gathering feedback from both sides to create and implement creative solutions that best serve our merchants.
What You’ll Do
Use Data Loader to bulk upload new records in Salesforce and bulk update existing records in Salesforce to ensure our merchant data is up to date and our internal operations are running smoothly
Use Salesforce to build reports and dashboards to monitor store activations and take action when needed to resolve issues identified in reports
Use *** Internal Tools to update store level information for store onboarding, marketing promotions, and other post-sale requests
Collaborate with sales and operation managers to gather feedback and implement process changes to ensure a seamless merchant onboarding and service experience
Document and train internal teams on new processes
Ensure all our work, data organization and processes are legally compliant
Diagnose and resolve time sensitive operational issues flagged by teammates
About you
You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutions
You are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact
You are a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level
You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
You are an owner, always looking for opportunities to learn and better your work product
You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
You are highly communicative and proactive in working with the team and cross-functional partners
What We’re Looking For
You have 2+ years of experience in a project management or operations role.
BA/BS degree in business or related field
Strong written/verbal communications and presentation skills
Strong project management and operational management skills
Strong excel and data analysis skills
You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges.
You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability.
You are comfortable working in fast-paced and demanding environments.
You are eager to set and achieve your goals.
You are organized and meticulous with impeccable communication and presentation skills.
Experience with CRM systems, including Salesforce and Data Loader, and Google Suite.
You’re naturally curious – You always look for ways to innovate and improve and want to shape the vision and direction of the company
You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
Data Entry Specialist-III · IMCS Group Inc