Data Engineer

About the Role

We are seeking a detail-oriented and technically capableData Engineer to support data migration, transformation, and data engineering activities for our next-generationSalesforce-powered Conversational Agentic ITSM Platform.

This role is ideal for professionals who enjoy working with data, building ETL processes, performing data validation, and supporting enterprise transformation initiatives. You will work alongside Data Engineers, Architects, Salesforce Developers, Integration Developers, and Business Analysts to help migrate and manage data that powers critical Enterprise Service Management processes.

You will play an important role in ensuring the quality, integrity, and availability of data supporting Salesforce, Agentforce, CMDB, IT Asset Management, and enterprise automation initiatives.

Key Responsibilities

Data Migration & Transformation

• Support data migration activities from legacy platforms into Salesforce.
• Develop and maintain ETL/ELT processes and data transformation workflows.
• Perform data extraction, cleansing, transformation, and loading activities.
• Support migration rehearsals, cutover activities, and validation exercises.
• Assist with data reconciliation and issue resolution activities.

Data Engineering Support

• Build and maintain data pipelines supporting migration and integration initiatives.
• Develop SQL queries, scripts, and automation utilities.
• Support data mapping, transformation, and validation activities.
• Ensure data accuracy, consistency, and completeness across systems.
• Assist with maintenance and optimization of data processes.

Salesforce & ITSM Data Support

• Support migration and maintenance of:
  • Incident Records
  • Service Requests
  • Change Records
  • Problem Records
  • Knowledge Articles
  • CMDB Data
  • IT Asset Data
  • Service Catalog Data
  • User and Organizational Information
• Work closely with Salesforce and Integration teams to ensure data readiness and integrity.

Testing & Data Validation

• Perform data quality checks and validation activities.
• Support functional, integration, and migration testing efforts.
• Identify and resolve data quality issues.
• Document migration results and reconciliation findings.

Collaboration & Continuous Improvement

• Work closely with Data Engineers, Architects, Integration Developers, Business Analysts, and Quality Analysts.
• Participate in Agile ceremonies and project planning activities.
• Maintain technical documentation and migration artifacts.
• Contribute to process improvement and automation initiatives.
• Stay current with emerging data engineering and Salesforce technologies.

Required Qualifications

Must Have

• 3–5 years of overall IT experience.
• Minimum 2+ years of experience in Data Engineering, ETL Development, or Data Migration projects.
• Strong SQL skills.
• Experience working with ETL/ELT tools and data transformation processes.
• Understanding of data quality, validation, and reconciliation concepts.
• Strong analytical and problem-solving skills.
• Experience working in Agile delivery environments.

Technical Expertise

• SQL
• Python (Preferred)
• ETL/ELT Concepts
• Data Transformation
• Data Validation
• Data Mapping
• Data Warehousing Fundamentals
• Azure Data Factory (Preferred)
• Databricks (Preferred)
• Snowflake (Preferred)
• Informatica / Talend / SSIS

Salesforce Knowledge

Basic understanding of:

• Salesforce Data Model
• Salesforce Service Cloud
• Salesforce Reporting
• Salesforce Data Migration Approaches
• Agentforce Fundamentals
• Enterprise Service Management Processes

Preferred Qualifications

• Exposure to Salesforce implementation projects.
• Experience supporting ITSM or Enterprise Service Management initiatives.
• Familiarity with CMDB and IT Asset Management concepts.
• Experience working with cloud-based data platforms.
• Understanding of Data Governance principles.

Certifications

• Azure Data Fundamentals
• Snowflake Fundamentals
• Databricks Fundamentals
• Salesforce Data Cloud Fundamentals (Preferred)

Added Advantage

• Exposure to Agentforce and AI-powered service platforms.
• Interest in Data Cloud and enterprise analytics initiatives.
• Knowledge of ITIL and service management processes.
• Experience supporting Digital Transformation programs.

What We Are Looking For

We are seeking professionals who:

• Have a strong passion for data and technology.
• Enjoy solving data quality and migration challenges.
• Take ownership of assigned deliverables.
• Work effectively in collaborative team environments.
• Demonstrate curiosity, accountability, and continuous learning.
• Are excited about Salesforce, AI, Data Engineering, and Enterprise Service Management.

Why Join Us?

• Be part of a strategic Salesforce-powered Conversational Agentic ITSM Platform initiative.
• Gain exposure to cutting-edge technologies including Agentforce, Data Cloud, AI, Databricks, and Snowflake.
• Work alongside experienced architects, data engineers, and technology leaders.
• Build expertise in data migration, enterprise data platforms, CMDB, and IT Asset Management.
• Accelerate your career through mentoring, certification programs, and hands-on project experience.
• Join a growing organization focused on innovation, learning, and customer success.
• Enjoy a flexible hybrid work model across Kochi, Bangalore, and Hyderabad.

Join Us

If you are an enthusiasticData Engineer who enjoys working with data, building scalable solutions, and supporting enterprise transformation initiatives, we would love to hear from you. Join us in building the future ofAI-powered Enterprise Service Management and Conversational Agentic Platforms, helping organizations leverage trusted and connected data to drive exceptional service experiences.