Data Custodian Manager

POSITION SUMMARY:The Data Custodian Manager is responsible for establishing and maintaining the processes, standards, and operating procedures followed by the Data Custodian team, ensuring intake, triage, remediation, and data quality activities are executed consistently across supported data domains. The incumbent coordinates Data Custodians across multiple data areas, promotes adherence to enterprise data governance standards, and drives operational consistency as the function scales. The Data Custodian Manager is expected to manage a designated data domain and perform individual contributor responsibilities while providing leadership, guidance, and day-to-day coordination for the broader custodian team. The incumbent develops and maintains playbooks, checklists, and governance processes that support efficient execution and continuous improvement. In partnership with the Data Office, the incumbent applies established enterprise standards, templates, and tools, while supporting escalations, identifying systemic issues, and contributing to sustainable data quality solutions.

PRINCIPAL RESPONSIBILITIES:

• Lead the Data Custodian team, setting priorities, providing day-to-day direction and coaching, onboarding new custodians to the process, stepping in on escalated or cross-area issues, and carrying performance oversight for the custodians on the team.
• Carry an assigned data area, investigating suspect or flagged values, determining the correct value using source systems and business context, and carrying each correction through to the system of record.
• Serve as the single intake point for field reports and data change requests within the assigned data area, so records are corrected in a controlled way rather than edited directly in source systems and triage each issue into the correct category: working as intended, a data fix, a rule or definition question, or a systemic or enabler gap.
• Define and document the standard intake, triage, and correction process all Data Custodians follow, keep it current as new data areas, systems, and interim workflows are added, and confirm the team applies it consistently across data subject areas regardless of data steward or source system, in line with Enterprise Data Office objectives and methods.
• Partner with Business Data Stewards to translate business rules and quality thresholds into practical, repeatable data checks, and shares that pattern across the custodian team.
• Work with IT and Data Engineering so pipeline and automation logic reflects real operating conditions in the field.
• Monitor data completeness, accuracy, validity, timeliness, and reasonableness for assigned attributes against defined thresholds, review these measures across data areas to spot process gaps, and confirm data completeness and usability for a division before it goes live on DRIVE.
• Escalate recurring or systemic data gaps to technical or business teams for long-term resolution and identify where process changes are needed.
• Maintain clear, current documentation of the custodian process, and of how data is created, changed, and corrected within the assigned area.
• Perform other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Bachelor's degree in a related field, or equivalent combination of education and experience preferred.
• Prior experience leading a small team, or coordinating the work of other individual contributors, is preferred.
• Demonstrated success operating as a data custodian, data steward, data quality analyst, or similar hands-on data role within a large or matrixed organization.
• Experience defining or improving a working process for a team, such as an intake, triage, or issue-resolution workflow, and documenting it so others can follow it consistently.
• Experience leading, mentoring, or onboarding other team members, with a track record of staying hands-on in the work while doing so.
• Track record of investigating and resolving data-quality issues against defined business rules, thresholds, and quality dimensions (completeness, validity, accuracy, timeliness, reasonableness).
• Hands-on experience with modern cloud-based data platforms and governance technologies; Snowflake experience preferred.
• History of partnering with business, operations, and IT teams to keep field data accurate as an organization scales a program or platform.
• Prior experience in fleet management, routing and logistics, waste and environmental services, or another field-operations-heavy industry is helpful, as is familiarity with route optimization concepts such as service windows, container or asset attributes, and driver scheduling.

MINIMUM REQUIREMENTS:

• 4 -7 years of experience in a data analyst, data quality, data operations, or data steward or custodian-type role.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote.

Please note, this position is not sponsorship eligible. 

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits:https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

Sustainability Innovation

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global